MS Office
Tiffany Snadon
Customer Service Executive
Charlotte,North Carolina
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I have two years of working remotely in a private at home office fully equipped with the necessities to work remotely.
Overview
1
1
Certification
14
14
years of professional experience
Education
Bachelor of Arts - Marketing
Ferris State University
Big Rapids, MI06.2004
Skills
- Asset Optimization
- Asset Management
- Strategy Development
- Trend Analysis
- Complaint Resolution
- Call Management
- Data Entry
- Inbound and Outbound Calling
- Email Marketing
- Technical Knowledge
- Social Media Oversight
- 10-Key Proficiency
- Financial Auditing
- File Management
Work History
Remote Customer Support Manager
TSI Services
02.2022 - Current
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated leadership skills in managing projects from concept to completion.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Marketing Executive
Sherman
02.2017 - 02.2022
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives.
- Preserved brand integrity by monitoring consistency and quality of marketing content.
- Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
Customer Service Representative
GM Financial
02.2010 - 02.2017
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Certification
- Customer Service Professional Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Company CultureFlexible work hoursWork from home optionCareer advancementWork-life balanceHealthcare benefitsPersonal development programsSoftware
Google Workspace
Zoho
Quickbooks
Social Media Platforms
JavaScript
Python
Adobe Illustrator
Wordpress
SEMRush
Salesforce
Wix
Timeline
Remote Customer Support Manager
TSI Services
02.2022 - Current
Marketing Executive
Sherman
02.2017 - 02.2022
Customer Service Representative
GM Financial
02.2010 - 02.2017
Bachelor of Arts - Marketing
Ferris State University