Tiffany Solorzano
Maricopa,AZ
Summary
Experienced healthcare professional prepared for role with strong background in patient care coordination and administrative support. Highly skilled in managing treatment plans, scheduling, and patient communications. Emphasizes team collaboration and adaptability to meet evolving needs. Known for reliability, effective problem-solving, and excellent interpersonal skills.
Overview
15
15
years of professional experience
Work History
Treatment Coordinator- Oral and Maxillofacial Surg
Loma Linda University School Of Dentistry
Loma Linda, CA
10.2019 - 08.2023
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Explained treatment choices to patients and helped determine best options. Laid out potential payment plans for patients.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Created electronic charts for patients using all patient demographics provided.
- Directed patient care by organizing schedules and day-to-day activities for 20 employees
PBX Telephone Operator
Loma Linda University School Of Dentistry
05.2018 - 10.2019
- Supported customers by managing 300 calls per day efficiently while maintaining professionalism and upbeat tone.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collected and verified telephone numbers, addresses, and proper spelling of names
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Kept records of calls placed.
- Received incoming calls and paged individuals and departments over PA system
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls
- Main point of contact for "8333" response.
- Trained and mentored new PBX operations employees.
PBX Telephone Operator
Yaamava' Resort And Casino
Highland, CA
05.2008 - 01.2010
- Supported customers by managing 300-400 calls per day efficiently while maintaining professionalism and upbeat tone
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Operated switchboard and routed incoming calls to appropriate departments.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Assisted colleagues with achieving task requirements(jackpot entries), aiding team productivity and performance.
Education
Associate of Science - ASSOCIATE OF SCIENCE
Concorde Career College
08.2014
High School Diploma -
Redlands East Valley High School
06.2007
Skills
- Telephone Reception
- Front Desk Management
- Data Entry, Sorting and Labeling, Document Scanning
- Appointment Scheduling, Schedule Management, Patient Charting, Financial Documentation, Word Processing, Microsoft Office
- Excellent Communication Skills
- Independent Worker with excellent multitasking capabilities and strong problem solver
- High-Volume Environments
- Bilingual
- HIPAA Compliance
Timeline
Treatment Coordinator- Oral and Maxillofacial Surg
Loma Linda University School Of Dentistry
10.2019 - 08.2023
PBX Telephone Operator
Loma Linda University School Of Dentistry
05.2018 - 10.2019
PBX Telephone Operator
Yaamava' Resort And Casino
05.2008 - 01.2010
High School Diploma -
Redlands East Valley High School
Associate of Science - ASSOCIATE OF SCIENCE
Concorde Career College