TIFFANY SOTO
Austin
Summary
Motivated AGM with a passion for creating a safe, fun, and inclusive environment for both management and team members. Open-minded and receptive to constructive criticism, leveraging it to achieve exceptional results. Dedicated to leading a successful team and fostering continuous growth. Enjoys coaching and training new members, recognizing the value in learning from each team member. Highly motivated and hardworking.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Chilantro BBQ
01.2024 - Current
- Led multiple teams across different store locations, ensuring consistent performance and operational excellence.
- Effectively maintained food cost and labor percentages within targeted benchmarks, driving profitability.
- Achieved comp sales growth through strategic planning and execution of operational improvements.
- Elevated Yelp store ratings from 3.5 to 4.0 by enhancing customer service and overall guest experience.
- Developed and implemented best practices to standardize operations across locations.
- Provided mentorship and training to team members, fostering a collaborative and results-driven culture.
Apprentice
Chi'Lantro BBQ
07.2022 - 01.2024
- Led and managed operations for exceptional guest experience
- Oversaw team of 15+ employees, providing training and support.
- Optimized scheduling and workflows for cost-efficiency.
- Helped controlled inventory, reducing waste and costs.
- Ensured compliance with health and safety regulations.
- Resolved customer concerns promptly for satisfaction.
- Implemented successful marketing and upselling strategies.
- Conducted 555's and one on ones to ensure team retention and support
Service Manager
Chipotle Grill
12.2021 - 06.2022
- Inventory management
- Conflict Resolution
- Critical Thinking
- Met with customers to discuss service needs and offer available solutions
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity
- Monitored safety compliance to maintain strict standards and protect team members from harm
- Create relationship with team in order to reach each individuals needs
- Creative games in order to motivate team members to reach certain goals
- Health and Safety Regulations
- Customer Service
- Continuously giving constructive feedback to benefit team,
- Worked in team environment to maintain high levels of productivity.
Apprentice
Chi'lantro BBQ
07.2021 - 12.2021
- Followed safety protocols to avoid accidents
- Prioritized and accomplished multiple tasks within established timeframes
- Trained and mentored new employees to maximize team performance
- Completed store opening and closing procedures and balanced tills
- Kept employees operating productively and working on task to meet business and customer needs
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Trained new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Shift Lead
MAD Greens
08.2020 - 07.2021
- Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations
- Completed opening and closing duties
- Delegated tasks to employees and monitored activities and task completion
- Assisted with produce order's and truck orders
- Cooked and prep
Assistant Manager
Panda Express
09.2011 - 08.2020
- Maintained controllable profit for example how much food was wasted
- Train associates appropriate servings to maintain food cost lower then 1%
- I have the ability to do inventory and determine what need to be done in order to keep it at a certain percentage
- Delegating a team on what needs to be done in order to run a successful shift
- Coach and train new associates coming in work side by side to give constructive criticism
- Hire and Maintain a fully functional team at all times
- Continue growth not only in my self but also in my team
- Continuously learning is plus in every restaurant
- Manage cash handing producers
- Train and supervise all associates
- Train all associates and be knowledgeable in proper food handling procedures
- Know medium highs and lows of a restaurant inspection
- Delegate exceptional guest service in order to create a healthy and safe environment not only for our guest but also for the team
Education
High School Diploma -
Austin High School
05.2011
Skills
- Sales monitoring
- Product and service knowledge
- Orientating and training
- Project management abilities
- Staff development
Education
Austin, TX
Contact
Austin, TX 78753
Timeline
Assistant Manager
Chilantro BBQ
01.2024 - Current
Apprentice
Chi'Lantro BBQ
07.2022 - 01.2024
Service Manager
Chipotle Grill
12.2021 - 06.2022
Apprentice
Chi'lantro BBQ
07.2021 - 12.2021
Shift Lead
MAD Greens
08.2020 - 07.2021
Assistant Manager
Panda Express
09.2011 - 08.2020
High School Diploma -
Austin High School
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