Tiffany Stoerner
Baytown,Texas
Summary
Creative Project Manager with a strong background in managing high-volume CRM marketing initiatives for enterprise-level retail organizations. Experienced in leading cross-functional teams through the end-to-end production of creative assets across email, SMS, push, and loyalty channels. Known for delivering projects on time and with precision by combining strategic planning, risk mitigation, and clear stakeholder communication. Adept at juggling multiple fast-paced deliverables while maintaining quality and brand alignment. Seeking to bring strong organizational skills, creative operations expertise, and a collaborative mindset to a dynamic project management role.
Overview
17
17
years of professional experience
Work History
Creative Services Project Manager
Randstad
11.2024 - Current
- Manage end-to-end production and delivery of 200+ high-volume, quick-turn CRM assets per month, including email, SMS, push notifications, and loyalty content, supporting large-scale retail marketing initiatives.
- Serve as the primary liaison between cross-functional teams—creative, CRM, copy, design, and strategy—to ensure timely, on-brand asset delivery across multiple channels.
- Utilize Workfront to manage project intake, timelines, task assignments, approvals, and stakeholder communications in a fast-paced, deadline-driven environment.
- Leverage AI tools to support project scoping, effort estimation, and timeline validation, improving planning accuracy and enabling proactive risk identification.
- Use AI-assisted insights to analyze workload capacity, identify potential bottlenecks, and recommend adjustments to maintain on-time delivery across concurrent projects.
- Collaborate with designers in Figma, manage digital content workflows in Adobe Experience Manager (AEM), and communicate efficiently via Slack and Google Workspace (G Suite).
- Maintain visibility on multiple concurrent projects, identifying risks early and ensuring clear documentation, alignment, and follow-through.
- Mentor junior project coordinators, providing training, workflow guidance, and performance feedback to support team development and scalability.
Project Manager
Aquent
Houston, Texas
05.2024 - 10.2024
- Successfully managed projects with tight deadlines and limited resources.
- Coordinated team members to ensure tasks were completed on time and within budget.
- Collaborated with cross-functional teams across multiple departments to achieve goals.
- Provided clear direction to internal teams, setting expectations and due dates for deliverables.
- Traveled to customer sites to keep projects on schedule while maintaining high quality.
- Documented project requirements, processes, and procedures.
- Developed project plans, tracked progress, and reported results to stakeholders.
- Assigned tasks to appropriate resources within company.
- Organized and led kickoff and status meetings to communicate project expectations prior to project execution.
- Identified potential risks and developed strategies for mitigating them.
- Analyzed data from past projects to identify areas for improvement in future efforts.
- Assessed customer needs and created solutions that exceeded expectations.
- Identified potential risks to develop contingency plans.
- Planned, scheduled and coordinate project activities to meet deadlines.
- Monitored project milestones and deliverables.
- Scheduled and facilitated project meetings.
- Submitted project deliverables to clients, ensured adherence to quality standards.
Project Management Team Lead
Cella Group
US
09.2023 - 04.2024
- Manage the creative execution, production, and on-time delivery of the company's communications assets.
- Responsible for capacity management and quality control of the team's deliverables.
- Manage the performance and development of direct reports.
- Direct the daily functions of Studio's project management team, ensuring high performance through the implementation of operational, staffing, organizational and professional development best practices.
- Create and promote a culture that values talent, collaboration, autonomy and accountability where every contributor strives to elevate these standards over time, driving the performance of the entire team.
- Develop, coach and mentor direct reports through formal and informal feedback, including annual performance reviews.
- Partner with the Studio Manager, Associate Studio Managers and Cella to determine and implement teambuilding and inspirational programs.
- Conduct performance reviews and regular one-on-one touch points with direct reports.
- Provide strategic business advice and insights on best practices within areas of responsibility to Associate Studio Manager and client-side management as requested.
- Ensure team is compliant with all Client branding, operational, legal and regulatory mandates, policies and guidelines.
- Proactively identify and act on opportunities for operational improvements.
- Assist in the assessment, design and implementation of group processes, policies and procedures best suited to the needs of the department, the department's internal clients, and the greater corporation as a whole.
- Analyze team metrics including timesheet reconciliation (utilization, compliance training, rework).
- Participate in Studio leadership team meetings.
- Maintain high utilization of the team by managing overtime to cost effectively meet department needs.
- Ensure all contract employees are on-boarded and receive the tools/training needed to succeed in their engagement.
- Identify and align key resources to execute on the business needs while adhering to clearly defined utilization metrics & expectations.
- Assign project managers to projects.
- Review/approve estimates and timelines.
- Ensure timeliness, process adherence and interactions of project managers meet expectation levels (NB).
- Step in and be as hands-on as necessary to help rescue at-risk projects.
Creative Project Manager
Cella Group
US
07.2017 - 08.2023
- Manage schedules, budgets, assets and overall scope and project organization to ensure the team meets project requirements and client expectations.
- Ensure project requirements and key milestones are clearly communicated to and understood by clients, functional team members, and key stakeholders.
- Ensure that project team understands their responsibilities and accountabilities and are properly executing their assignments.
- Create estimates, project specifications and final delivery instructions.
- Function as the primary project liaison between the client, design, web ops, instructional design and content teams.
- Serve as the client's primary point of contact for all project management requests and troubleshoot any issues for assigned projects.
- Manage all project-based vendor interactions, approve invoices and reconcile projects.
- Work collaboratively with Studio Manager, Associate Studio Manager, Account Directors, and other Studio Leads to ensure the services offered by the organization are understood, documented, conveyed and reflected in the scope and approach of each project.
- Work collaboratively with Account Directors (and/or designated appropriate resources to provide support) in development of proposals, presentations, statements of work, etc.
Marketing Supervisor for Artificial Lift
Halliburton
US
06.2013 - 02.2015
- Assist in trade show coordination.
- Coordinate development and implementation of marketing plan for applicable product offerings.
- Responsible for internal/external web presence.
- Coordinate developments of marketing sales tool kits which included brochures, sales data sheets, presentations and multi-media deliverables.
- Assist in internal/external rebranding campaign to reflect Halliburton messaging and look/feel.
Marketing Solutions Specialist for Deepwater Solutions
Halliburton
US
06.2011 - 06.2013
- Assist in new product launches focused on Deepwater solutions.
- Responsible for internal/external web presence.
- Coordinate marketing toolkit development including sales collateral, marketing communication and sales tools to help achieve desired objectives.
- Support content development and messaging for large events, such as OTC (Offshore Technology Conference).
- Assist in internal/external branding campaigns.
- Conduct market research and SWOT analysis.
Project Manager, Global Marketing
Halliburton
US
05.2009 - 06.2011
- Coordinate new and existing product launches with appropriate collateral/multi-media deliverables.
- Assign graphic designers to projects appropriate for their skill sets.
- Develop and manage project requesting system used globally.
- Establish and maintain relationships with external vendors.
- Manage print and electronic deliverables.
- Establish and maintain internal client relationships.
Education
Bachelor - Business Administration
University of Phoenix
Arizona05-2007
Skills
- Proficient in Adobe Slack, AEM, Workfront, and Jira for project and workflow management
- Proficient in Microsoft Office and Google Workspace
- Project scope management
- Proficient in time management
- Process optimization
- Client relationship management
- Client engagement
- Timely deliverable management
- Vendor coordination expertise
- Design project coordination
Timeline
Creative Services Project Manager
Randstad
11.2024 - Current
Project Manager
Aquent
05.2024 - 10.2024
Project Management Team Lead
Cella Group
09.2023 - 04.2024
Creative Project Manager
Cella Group
07.2017 - 08.2023
Marketing Supervisor for Artificial Lift
Halliburton
06.2013 - 02.2015
Marketing Solutions Specialist for Deepwater Solutions
Halliburton
06.2011 - 06.2013
Project Manager, Global Marketing
Halliburton
05.2009 - 06.2011
Bachelor - Business Administration
University of Phoenix