Hi, I’m
Tiffany Strawn
Austin,TX
Summary
Reliable employee seeking reception position. Offering excellent communication and good judgment. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
13
years of professional experience
Work History
Corner Bakery CafeRound Rock, TX
Customer Service Cashier
03.2014 - Current
Job overview
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Collaborated with team members to ensure smooth operations during peak hours.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Sheraton HotelsAustin, TX
Customer Service Cashier
04.2011 - 03.2014
Job overview
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
Education
Lockhart High SchoolLockhart, TX
High School Diploma
12.2003
Skills
- Payment Collection
- Cash Handling
- Merchandise Restocking
- Customer Service
- Customer Satisfaction
- Product Knowledge
- Product Recommendations
- POS System Operation
- Refund Handling
- Excellent communication
- Professional demeanor
- Teamwork and collaboration
Timeline
Customer Service Cashier
Corner Bakery Cafe
03.2014 - Current
Customer Service Cashier
Sheraton Hotels
04.2011 - 03.2014
Lockhart High School
High School Diploma