Tiffany Swisher
Lake Worth
Summary
Versatile and dynamic professional with experience at People Lease/Palm Tran Connection, adept in dispatch software and exceptional customer service. Excelled in route planning and maintaining high accuracy in data entry, surpassing customer expectations at Walmart through meticulous attention to detail and proactive problem-solving. Skilled in radio communication, demonstrating a strong ability to manage and resolve incidents efficiently.
Overview
5
5
years of professional experience
Work History
Dispatch Assistant/ Temp
People Lease/ Palm Tran Connection
11.2022 - Current
- Answer the phone and provide Estimate time of arrival
- I provide general information to the customers of palm tran connections. I book rides for clients. If they miss their bus they get a no show or a cancellation of trip, I reschedule their ride.
- Reply to customer complaints and questions associated with issues ; interprets and clarifies departmental rules and regulations.
- Provide paratransit dispatching and routing services for seniors, individuals with disabilities as defined by the Americans with Disabilities Act (ADA), and the general public by deploying paratransit vehicles as needed.
- I use the radio to communicate with drivers.
- Communicate with Providers
- Monitor service delivery to assure on time performance and that trips are performed in a timely manner.
- In Eligibility, i Process new application, recertification forms and other para-transit request for the palm tran connection door to door service. Explain program eligibility requirements, policies and individual rights to determine ongoing accuracy and identify discrepancies. Enter and maintain client records in the appropriate CERT and dashboard database. Prepare correspondence in order to communicate with clients about eligibility determinations. Complete clerical support including faxing, filling, printing, scanning, and photocopying.
- Act as a liaison between clients and dispatch
- Modify and update schedule to improve service and on time performance.
- Complete other tasks assigned by supervisors
Fulfillment Associate
Walmart
08.2020 - 10.2022
- Got orders ready off of Walmart floor and prepped to give to customers
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
Cashier/Senior Customer Service Associate
Hot Topic, Inc.
01.2020 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Associate of Arts - Social Work
Palm Beach State College
Lake Worth, FL05-2016
High School Diploma -
John I. Leonard High School
Greenacres, FL05-2007
Skills
- Dispatch software
- Transportation
- Route planning
- Data entry proficiency
- Map reading
- Incident reporting
- Radio communication
- Efficient in WORD, EXCEL, POWERPOINT, TRAPEZE, OUTLOOK, UZURV, WMR/Agent Portal
Timeline
Dispatch Assistant/ Temp
People Lease/ Palm Tran Connection
11.2022 - Current
Fulfillment Associate
Walmart
08.2020 - 10.2022
Cashier/Senior Customer Service Associate
Hot Topic, Inc.
01.2020 - 07.2022
Associate of Arts - Social Work
Palm Beach State College
High School Diploma -
John I. Leonard High School
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