Tiffany Tagliaferri
Valencia,CA
Summary
Results-driven administrative assistant with over 10 years of experience in the automotive industry. Proficient in managing inventory, posting deal fundings, and ensuring compliance, leading to streamlined operations and enhanced financial accuracy.
Overview
28
28
years of professional experience
Work History
Office Administrative Assistant
Hello Subaru of Valencia
Valencia, CA
10.2023 - Current
- Process and post vehicle sales contracts, including payoff trades and street purchases, ensuring accuracy and timely deal completion.
- Manage flooring transactions by submitting payments and requesting funding to maintain proper inventory financing.
- Post and reconcile deal fundings while coordinating dealer trade transactions between dealerships.
- Prepare, review, and reconcile reserve statements to ensure accurate lender and dealership accounting.
- Support DMV compliance by assisting with documentation, title processing, and regulatory requirements.
- Process product cancellations and verify active protection products to maintain accurate deal records and customer coverage.
- Maintain organized deal schedules and documentation to support efficient contract processing and audits.
- Issue and track miscellaneous checks related to deal adjustments, payoffs, and dealership expenses.
- Perform month-end reconciliation by ensuring vehicle sales records align between the sales department and accounting.
- Verify and reconcile sales gross against accounting gross on vehicle sales to ensure financial accuracy and reporting integrity.
Office Associate
Autonation Chrysler Jeep Dodge Ram
Valencia, CA
04.2015 - 10.2023
- Processed and posted new and used vehicle contracts, ensuring accurate deal posting and compliance with lender and dealership accounting standards.
- Managed deal funding from multiple lenders, posting and balancing fundings to ensure timely payments and accurate financial records.
- Submitted RDRs for sold vehicles and processed manufacturer rebates while maintaining and reconciling rebate schedules to ensure proper reimbursement.
- Oversaw new vehicle inventory and flooring accounts, including requesting floor plan funds, submitting payments, and maintaining accurate inventory schedules.
- Handled trade payoff processing, including contacting lenders, verifying payoff amounts, and issuing payments to ensure proper title release and deal completion.
- Supported the Finance & Accounting departments by assisting with funding documentation, processing warranty/product cancellations, reconciling schedules, and preparing finance commission statements.
Receptionist Administrator/Cashier
Valencia Chrysler Jeep Dodge Ram
Valencia, CA
05.2009 - 12.2010
- Managed a high-volume dealership switchboard, answering, screening, and directing incoming calls while taking detailed messages to ensure prompt follow-up by staff.
- Scheduled service and sales appointments, coordinating customer availability with department schedules to support efficient daily operations.
- Greeted and assisted customers entering the dealership, identifying the purpose of their visit and directing them to the appropriate department for a seamless customer experience.
- Processed and transmitted important documents to warranty companies and customers via mail, fax, and email, ensuring timely and accurate communication.
- Maintained organized filing systems for service repair orders (ROs), parts tickets, and completed deal jackets, supporting accurate recordkeeping and compliance.
- Provided administrative support across service, sales, and accounting departments, helping maintain efficient workflow and professional front-office operations.
Office Associate
Valencia Chevrolet
Valencia, CA
06.2005 - 01.2009
- Managed accounts payable and accounts receivable, ensuring timely processing of vendor payments and accurate posting of customer transactions.
- Maintained and reconciled vehicle inventory records, supporting accurate tracking of dealership stock and accounting balances.
- Prepared and processed daily bank deposits, verifying funds and maintaining accurate financial records.
- Coordinated and recorded dealer trade transactions between dealerships, ensuring proper documentation and accounting accuracy.
- Assisted with general dealership accounting functions, supporting month-end processes and maintaining organized financial records.
- Processed and posted new and used vehicle sales contracts, ensuring accuracy and compliance with lender and dealership requirements.
- Posted and monitored deal fundings, assisting the finance department by packaging and submitting completed deals to lenders to ensure timely funding.
- Reported sold vehicles to manufacturers and submitted/claimed applicable rebates, maintaining accurate rebate schedules.
- Managed trade-in payoffs by requesting payoff amounts from lenders and processing payments to ensure proper title release.
- Administered inventory flooring accounts, including submitting floor plan requests, processing payments, and assisting with floor plan audits.
- Processed aftermarket product and warranty submissions and cancellations, ensuring proper documentation and refund processing.
- Reconciled and balanced accounting schedules, maintaining accurate dealership financial records and supporting month-end closing.
Receptionist
Frontier Toyota
Valencia, CA
04.2005 - 06.2005
- Managed a multi-line phone system, answering incoming calls, directing them to the appropriate departments, and taking accurate messages to ensure timely follow-up.
- Scheduled service and sales appointments, coordinating customer needs with department availability to support efficient daily operations.
- Greeted customers upon arrival, determined the purpose of their visit, and directed them to the appropriate sales, service, or finance department.
- Provided professional front-desk customer service, creating a welcoming first impression for dealership visitors.
- Handled and organized outgoing dealership mail, ensuring documents and correspondence were properly addressed and sent in a timely manner.
Office Assistant
Valencia BMW
Valencia, CA
04.2003 - 04.2005
- Managed new and used vehicle inventory, ensuring accurate tracking and reconciliation of dealership stock.
- Maintained and reconciled daily schedules for service and sales departments, supporting efficient workflow and appointment management.
- Served as receptionist, greeting customers, answering phones, and directing inquiries to appropriate departments.
- Posted service invoices and acted as cashier, processing payments accurately and maintaining proper accounting records.
- Provided backup support to service advisors, assisting with customer service, appointments, and workflow as needed.
Receptionist/Cashier/Warranty Administrator
Saturn of Santa Clarita
Valencia, CA
08.1998 - 04.2003
- Processed service warranties and maintained balanced warranty schedules to ensure accurate reimbursement and recordkeeping.
- Served as backup cashier and receptionist, answering phones, greeting customers, and assisting with payments and inquiries.
- Managed filing and organization of service records, warranty documents, and dealership paperwork to maintain efficient office operations.
- Assisted service advisors during high-volume periods, supporting customer service, scheduling, and workflow management.
Education
High School Diploma - undefined
Valencia High School
06.2000
Skills
- Detail-oriented
- Dealership management systems
- Microsoft Office
- Financial reconciliation
- Billing
- Administrative support
- Customer service
- Front-office support
- Highly organized
- Dependable
- Multitask
- Coordinate with vendors
- Team collaboration
- Efficient operations
Timeline
Office Administrative Assistant
Hello Subaru of Valencia
10.2023 - Current
Office Associate
Autonation Chrysler Jeep Dodge Ram
04.2015 - 10.2023
Receptionist Administrator/Cashier
Valencia Chrysler Jeep Dodge Ram
05.2009 - 12.2010
Office Associate
Valencia Chevrolet
06.2005 - 01.2009
Receptionist
Frontier Toyota
04.2005 - 06.2005
Office Assistant
Valencia BMW
04.2003 - 04.2005
Receptionist/Cashier/Warranty Administrator
Saturn of Santa Clarita
08.1998 - 04.2003
High School Diploma - undefined
Valencia High School