Justine Lester
Ellensburg
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Regal Air, Inc.
Everett
08.2024 - Current
- Managed incoming calls and emails with professionalism, ensuring timely responses and directing inquiries to appropriate personnel
- Addressed customer inquiries and resolved issues promptly, contributing to high levels of customer satisfaction
- Coordinated office supply orders, maintaining adequate stock levels and negotiating with vendors to optimize costs
Store Supervisor
Forever 21
Marysville
03.2024 - 06.2024
- Supervised team of 9 employees, providing guidance and support to enhance store operations
- Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction
- Trained employees on effective upselling techniques.
- Collaborated with visual merchandising team to create appealing displays, resulting in increased customer engagement and sales
- Developed and executed plans to minimize inventory loss in retail environment.
Lead Line Attendant
Regal air flight school
Everett
04.2021 - 05.2024
- Ensured compliance with safety regulations for aircraft, fueling process, and aircraft tug operations.
- Performed cleaning and de-icing of aircraft to meet FAA regulations and enhance operational readiness.
- Diagnosed malfunctions and resolved issues promptly to minimize operational downtime.
Inventory Specialist
Jamco America, Inc.
Everett
05.2022 - 02.2024
- Executed onsite cycle counts of materials and reconciled discrepancies against company reports to ensure inventory accuracy.
- Managed inventory through physical counts, identified variances, and allocated parts to maintain accurate stock levels.
- Retrieved damaged and recalled items to uphold safety standards and prevent potential hazards.
Banker
Security First Bank
Cheyenne
09.2017 - 04.2019
- Achieved sales targets by cross-selling banking products such as savings accounts, credit cards, and insurance policies
- Developed financial plans for customers based on their individual needs.
- Processed loan applications and prepared relevant documents for approval.
- Guided clients through account opening procedures to ensure compliance with regulatory requirements and streamline onboarding.
- Performed daily cash management activities such as deposits, withdrawals, and fund transfers for individual and business customers
- Resolved complex customer inquiries or complaints promptly while maintaining a high level of professionalism
- Delivered customer service to bank clients by addressing inquiries and resolving complaints, enhancing client satisfaction.
- Compiled detailed reports on key performance indicators (KPIs) to track revenue growth rate and customer satisfaction trends.
Education
General Studies - Medical
Laramie County Community College
Cheyenne, WY07-2017
Skills
- Administrative support
- Document management
- Data entry
- Office organization
- Documenting activities
- Attention to detail
- Customer service
- Good Telephone Etiquette
- Cash handling
- Cash register
- Typing
- Time management
- Dependable
- Self-Motivated
- Problem solving
- Conflict resolution
- Training and Development
- Employee training
- Project coordination
- Data analysis
- Inventory control
- Inventory management
- Supply inventory
- Sales
- Merchandising
- Stocking
- System Repair
- Troubleshooting systems
- Knowledge of physical principles
- Basic Math
- Cultural Awareness
- Supervising experience
- Manufacturing
- Detail-oriented
- Decision Making
- Safety practices
- Detail-oriented
- Data analysis
- Employee training
- Supply inventory
- Inventory management
Certification
Driver's License
Timeline
Office Administrative Assistant
Regal Air, Inc.
08.2024 - Current
Store Supervisor
Forever 21
03.2024 - 06.2024
Inventory Specialist
Jamco America, Inc.
05.2022 - 02.2024
Lead Line Attendant
Regal air flight school
04.2021 - 05.2024
Banker
Security First Bank
09.2017 - 04.2019
General Studies - Medical
Laramie County Community College