TIFFANY TEDFORD
Seattle,WA
Summary
Ambitious Healthcare Management Professional Highly organized and collaborative Healthcare Management Professional with over 20 years of experience in Office Support Administration and Customer Service. Skilled in creating a positive and patient-focused environment while ensuring strict adherence to confidentiality and privacy regulations. Adept at resolving customer complaints, builds strong relationships, and manages complex administrative tasks. Problem Solver.
Overview
21
21
years of professional experience
Work History
Insurance Coordinator
Neighborcare
07.2022 - Current
- Manage patient intake, copays, treatment plans, and collaborate with billing and insurance departments
- Refer patients to partner healthcare organizations to address mitigating health issues
- Act as a Subject Matter Expert (SME) for Resident Dentists and ensure efficient management of patient data in EPIC EMR system
- Relied upon as a senior employee to make corrections on patients records to ensure insurance is paid
- Reduces long term errors by auditing patient records
- Assists in training new staff
- Provides excellent customer service.
Patient Representative Services
Neighborcare Georgetown Dental Clinic
07.2021 - 07.2022
- Patient intake, copays, treatment plans and collaboration with billing and insurance
- Refer patients to partner healthcare organizations with mitigating health issues
- Work with Resident Dentists and act as clinical SME
- Manage patient data in EPIC EMR system
- Open and Close clinic daily.
Front Office Administrator
Orthopedic Specialists of Seattle
03.2017 - 07.2021
- Conducts patient intake and accurately input medical data with 100% accuracy
- Manage complex provider calendars and patient appointments
- Facilitate training and orientation for front office new hires, ensuring optimal efficiency
- Completed office opening and closing procedures to set providers up for daily success
- Managed multi-phone line system while greeting patients, vendors, and assisting providers.
Receptionist
The Sports Medicine Clinic
10.2008 - 09.2009
- Managed multi-line phone system, patient appointment scheduling, check-in, and follow-up
- Maintained patient filing systems and confirmed patient benefits with insurance companies
- Ensured cleanliness of reception and patient lobby areas and coordinated general clinic maintenance as needed.
Receptionist
Northwest Ear, Nose, and Throat
03.2003 - 10.2008
- Provided comprehensive customer service to patients, including scheduling appointments and managing patient records
- Collaborated closely with accounting for final billing checks and processed medical transcriptions for doctor approval.
Education
Radiation Therapy (Prerequisite coursework) -
Bellevue College
Business Administration Coursework -
North Seattle College
Bachelor's degree - healthcare management
University of Phoenix
05.2024
Medical Front Office Certification -
Seattle Central College
01.2008
Phlebotomy Technician Certification -
PIMA Medical Institute
01.2004
Skills
- Insurance processes
- Insurance claims processing
- Insurance Verification
- Customer service and assistance
- Medicare and Medicaid knowledge
- Claims Processing
- Microsoft Office
- Attention to Detail
- Organizing and Prioritizing Work
- Data Entry
Timeline
Insurance Coordinator
Neighborcare
07.2022 - Current
Patient Representative Services
Neighborcare Georgetown Dental Clinic
07.2021 - 07.2022
Front Office Administrator
Orthopedic Specialists of Seattle
03.2017 - 07.2021
Receptionist
The Sports Medicine Clinic
10.2008 - 09.2009
Receptionist
Northwest Ear, Nose, and Throat
03.2003 - 10.2008
Radiation Therapy (Prerequisite coursework) -
Bellevue College
Business Administration Coursework -
North Seattle College
Bachelor's degree - healthcare management
University of Phoenix
Medical Front Office Certification -
Seattle Central College
Phlebotomy Technician Certification -
PIMA Medical Institute
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