Tiffany Terry
Wilson,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, & providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Remote Healthcare Customer Service Representative
Independant Contractor
Wilson, NC, NC
12.2021 - 05.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, while protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, & helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customer's needs and providing accurate information based on their inquiries.
Remote IT Technical Support Representative
Independant Contractor
Wilson, North Carolina
08.2018 - 11.2021
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Used remote support tools effectively for efficient troubleshooting of offsite issues.
Remote Insurance Verification Specialist
Independant Contractor
Wilson, North Carolina
05.2016 - 07.2018
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate & current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Education
High School Diploma -
Fike High School
Wilson, NC06.2010
Skills
- Claims Analysis
- Time Management
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
Timeline
Remote Healthcare Customer Service Representative
Independant Contractor
12.2021 - 05.2024
Remote IT Technical Support Representative
Independant Contractor
08.2018 - 11.2021
Remote Insurance Verification Specialist
Independant Contractor
05.2016 - 07.2018
High School Diploma -
Fike High School
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