Myla Roberts
Houston
Summary
Reliable and hardworking professional with experience in healthcare claims, customer service, data entry, and financial services. I'm organized, detail-oriented, and comfortable working in fast-paced environments. I have experience working both remotely and in non-phone positions and take pride in being accurate, dependable, and getting my work done on time.
Overview
6
6
years of professional experience
Work History
Customer Service Representative (Remote)
Serenity Of Life Service
Houston, TX
04.2024 - Current
- Handle High volume inbound and outbound calls.
- Register and assist patients and members.
- Scheduled appointments for providers, behavioral health, counselors, and physiotherapists.
- Scheduled rides for patients
- Data entry
- Processing pts application
- Filling and refilling RX
Claims Adjuster
Sutherland Global
Houston, TX
11.2022 - 04.2024
- Reviewed and processed healthcare insurance claims in a non-phone, back-office environment.
- Verified patient, provider, coverage, and claim information for accuracy and completeness.
- Researched claim discrepancies, denials, payment issues, and missing information to determine appropriate resolutions.
- Entered and updated claim information accurately within internal healthcare systems.
- Managed a high volume of claims while meeting productivity, quality, and accuracy standards.
Customer Service Representative
PLS Check Cashing
Houston, TX
03.2021 - 10.2022
- Balanced cash drawer and reconciled transactions to maintain daily register accuracy.
- Verified customer identification and documentation to support compliance and reduce risk.
- Processed check cashing, money order, and bill payment transactions with accuracy and speed.
- Resolved customer questions about services, fees, and account procedures professionally.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Westbury High School
Houston, TX06-2012
Skills
- Data entry
- Customer service
- Call center experience
- Insurance Verification
- Call center operations
- Computer proficiency
- Claims processing
- Problem resolution
- Critical thinking
- Active listening
- Claims Analysis
- Claim Processing
Timeline
Customer Service Representative (Remote)
Serenity Of Life Service
04.2024 - Current
Claims Adjuster
Sutherland Global
11.2022 - 04.2024
Customer Service Representative
PLS Check Cashing
03.2021 - 10.2022
High School Diploma -
Westbury High School