ZHERENAE HOLZENDORF
Daleville
Summary
Results-driven Customer Service Professional with 4+ years of remote and in-person experience delivering high-quality support in fast-paced environments. Proven ability to manage high call volumes, resolve complex customer issues, and maintain strong customer satisfaction. Skilled in remote work environments, CRM systems, and team collaboration. Leadership experience includes training staff, improving workflows, and supporting operational success.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Remote)
Continuum Global Solutions
09.2023 - Current
- Manage high-volume inbound calls, process claims, document interactions, and resolve customer concerns while meeting performance goals.
- Resolved customer inquiries and complaints efficiently and professionally.
- Assisted in training new employees on company policies and procedures.
- Handled escalated calls, ensuring satisfactory resolutions for complex issues.
- Participated in regular team meetings to share insights and feedback on operations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted available products and services to customers during service, account management and order calls.
Customer Service Representative (Remote)
KellyConnect
05.2021 - 08.2023
- Provided remote customer support, resolved issues, updated accounts, and gathered feedback to improve service quality.
- Provided exceptional customer support through phone and chat interactions.
- Handled escalated calls, ensuring satisfactory resolutions for complex issues.
- Answered customer inquiries and provided accurate information regarding products and services.
Cashier / Guest Service Associate
Panera Bread
05.2020 - 05.2021
- Delivered fast, friendly service and handled transactions accurately in a high-volume environment.
Team Leader / Supervisor
Wayne Farms
08.2018 - 01.2020
- Supervised staff, ensured compliance, and improved team performance and workflow efficiency.
- Led team in daily operations and ensured adherence to safety protocols.
- Trained new employees on procedures and best practices for efficiency.
- Facilitated communication between management and production staff for clarity.
- Resolved conflicts within the team to maintain a positive work environment.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Certified Nursing Assistant (CNA)
Enterprise Health & Rehab
08.2016 - 01.2017
- Provided patient care, monitored vitals, and supported residents with daily activities.
Production Recorder
Wayne Farms LLC
03.2014 - 07.2016
- Maintained accurate production records and supported operational goals.
- Recorded production data accurately for quality assurance processes.
- Maintained compliance with safety and health regulations consistently.
- Collaborated with team members to streamline documentation processes.
- Monitored inventory levels and reported discrepancies promptly.
- Ensured timely submission of reports to management for review.
- Supported audits by providing comprehensive documentation as needed.
- Ensured compliance with applicable laws and regulations regarding recordkeeping requirements.
Education
High School Diploma -
Carroll High School
Skills
- Remote Customer Support
- Call Center Operations
- Customer Resolution
- Leadership & Training
- CRM Systems
- Data Entry
- Claims Processing
- Time Management
- Compliance
- Call management
- Claims processing
- Technical support
- Customer interaction
- Data entry
- Employee training
- Microsoft Excel
- Complaint handling
Certification
Certified Nursing Assistant (CNA)
Timeline
Customer Service Representative (Remote)
Continuum Global Solutions
09.2023 - Current
Customer Service Representative (Remote)
KellyConnect
05.2021 - 08.2023
Cashier / Guest Service Associate
Panera Bread
05.2020 - 05.2021
Team Leader / Supervisor
Wayne Farms
08.2018 - 01.2020
Certified Nursing Assistant (CNA)
Enterprise Health & Rehab
08.2016 - 01.2017
Production Recorder
Wayne Farms LLC
03.2014 - 07.2016
High School Diploma -
Carroll High School