Veronica Wallace
Jonesboro,GA
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative (Remote)
TSI Services
Jonesboro, Georgia
03.2025 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
Licensed Pharmacy Technician
Walgreens
East Point, GA
01.2025 - 05.2025
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Managed filing of prescriptions, both electronically and manually.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Answered telephones to respond to questions or requests.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
License Pharmacy Technician Trainee
Kroger
Jonesboro, Georgia
06.2024 - 11.2024
- Answered customer inquiries about medications, dosages and side effects.
- Retrieved prescription requests from patients or healthcare providers via telephone or fax machine.
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
- Processed insurance claims for reimbursement purposes accurately and efficiently.
- Verified insurance coverage for medications.
- Communicated effectively with other members of the health care team regarding medication orders and refills.
- Filled daily medication orders and entered prescription data into system.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Customer Service Representative (Remote)
Sedgwick CMS
Jonesboro, Georgia
01.2024 - 06.2024
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
People Operations Manager
Walmart
Atlanta, Georgia
05.2021 - 05.2024
- Developed and implemented an employee onboarding program to ensure a smooth transition for new hires.
- Organized team-building activities, such as offsite retreats, to foster collaboration and camaraderie among employees.
- Conducted exit interviews to gain insight into why employees are leaving the company.
Team Lead
Walmart
Atlanta, Georgia
04.2018 - 05.2021
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
Customer Account Associate ( Remote)
Assurant
Atlanta, Georgia
09.2020 - 04.2021
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Documented changes in claim statuses using specialized software systems.
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
Assistant Store Manager
Walmart
Hiram, Georgia
10.2016 - 03.2018
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Answered customer questions and addressed problems and complaints in person and via phone.
Education
GED -
Technical College System of Georgia
04-2024
Skills
- Billing procedures
- Claims processing
- Customer service
- Data entry
- Effective communication
- Conflict resolution
- Time management
- Attention to detail
- Data entry experience
- Medical billing and coding
- EMR / EHR
- Payment processing
- Invoice processing
- Empathy
- Active Listening
- Medical billing expertise
- Licensed Pharmacy Technician
- Prescription filling
- Insurance verification
- Regulatory compliance
- Communication skills
- Health information management
- Pharmacy law compliance
- Insurance billing
- Pharmacy ethics
- Troubleshooting malfunctioning equipment
- Drug utilization review
- Dosage form preparation
- Drug classification
- Record preparation
- Prescription interpretation
- FDA and HIPAA compliance
- Answering customer questions
- HIPAA
- Problem-solving skills
- FDA compliance
License
- Licensed Pharmacy Technician
Timeline
Customer Service Representative (Remote)
TSI Services
03.2025 - Current
Licensed Pharmacy Technician
Walgreens
01.2025 - 05.2025
License Pharmacy Technician Trainee
Kroger
06.2024 - 11.2024
Customer Service Representative (Remote)
Sedgwick CMS
01.2024 - 06.2024
People Operations Manager
Walmart
05.2021 - 05.2024
Customer Account Associate ( Remote)
Assurant
09.2020 - 04.2021
Team Lead
Walmart
04.2018 - 05.2021
Assistant Store Manager
Walmart
10.2016 - 03.2018
GED -
Technical College System of Georgia