Adalaya Bush
Oklahoma City,OK
Summary
Dedicated customer service representative with strong communication and problem-solving skills. Proven track record in enhancing customer satisfaction and retention through effective complaint resolution and personalized support. Motivated healthcare customer service representative with expertise in billing procedures and account reconciliation. Renowned for attention to detail and ability to manage complex client accounts, ensuring high levels of customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Healthcare Representative Remote
Results Cx
Raytown, Missouri
09.2023 - 02.2026
- Delivered exceptional customer service by resolving billing/payment inquiries and providing clear communication to clients.
- Resolved customer complaints through effective communication strategies, enhancing customer satisfaction.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Managed a portfolio of complex client accounts, performed account reconciliation, and generated special charge invoices.
- Supported cash team with financial payment applications and processed ad hoc reporting.
- Strengthened customer retention by offering discount options.
- Surpassed sales goals through implementation of successful marketing strategies.
Customer Service Representative WFH
Alorica
Joplin, Missouri
09.2021 - 08.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- when customers face challenges with products, offer troubleshooting support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
High School Diploma -
Ruskin High School
Kansas City, MO05-2022
Skills
- Billing procedures
- Account reconciliation
- Problem resolution
- Customer retention
- Communication
- Troubleshooting techniques
- Problem solving
- Time management
- Adaptability
- Relationship building
Timeline
Customer Service Healthcare Representative Remote
Results Cx
09.2023 - 02.2026
Customer Service Representative WFH
Alorica
09.2021 - 08.2023
High School Diploma -
Ruskin High School