Lorraine Kirk
Medical Coding and Billing
Yukon,OK
Summary
A highly-motivated employee with a desire to take on new challenges in Healthcare. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative (remote)
NTT DATA Services
Lincoln, NE
11.2022 - 04.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Made outbound calls to obtain account information.
Customer Care Representative(remote)
Navient
Nashville, TN
01.2021 - 02.2022
- Working with the State of New Jersey and the New Jersey Department of Health COVID-19 Call Center. This was a temporary and remote position.
- Making outbound and receiving inbound calls from New Jersey Residents who have been exposed to COVID-19 and informing them about testing options, quarantine procedures, and public resources available to them.
- Completing registration for vaccinations, requesting vaccination cards, and giving homebound residents information on how to get vaccinated at their homes.
- Following scripts and public health procedures for COVID-19, that was provided by the health department
Customer Care Representative (remote)
Parallon
Nashville, TN
05.2016 - 01.2020
- Working with patients, insurance companies, and vendors to address inquiries by telephone, email, and related to patient account receivables.
- Reviewing patient explanations of benefits and patient billing to assure that they are being charged the correct amount.
- Audited customer account information to identify issues and develop solutions.
- Maintain adherence to all HIPAA guidelines
Customer Service Specialist
Fresenius Health Care of North America
Franklin, TN
07.2014 - 08.2015
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. This was a specialty call center for patients who had end-stage renal disease.
- Partner with colleagues to educate patients, dietitians, social workers, and caregivers on the cost of medications. Processing copay cards to reduce the cost of some medications.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Education
Certification - Medical Coding And Billing
Nashville State Community College
Nashville, TN05.2006
Bachelor of Science - Fashion Merchandising
Oklahoma State University
Stillwater, OK12.1985
Skills
- Medical Coding and Billing
- Medical Terminology and Anatomy
- Pharmacology and Insurance Verification
- Courteous with Strong Service Mindset
Timeline
Customer Service Representative (remote)
NTT DATA Services
11.2022 - 04.2023
Customer Care Representative(remote)
Navient
01.2021 - 02.2022
Customer Care Representative (remote)
Parallon
05.2016 - 01.2020
Customer Service Specialist
Fresenius Health Care of North America
07.2014 - 08.2015
Certification - Medical Coding And Billing
Nashville State Community College
Bachelor of Science - Fashion Merchandising
Oklahoma State University
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