Tiffany Thomas
Big Bear Lake,CA
Summary
Dynamic professional with a proven track record at Foster Plumbing & Heating, excelling in strategic planning and client relationship management. Leveraging problem-solving and MS Office expertise, I enhanced team productivity by 20%. Adept at fostering collaboration and driving process improvements, I am committed to delivering exceptional results and exceeding expectations.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
13
13
years of professional experience
Work History
Juice Plus Consultant
Juice Plus+
03.2017 - Current
- Assisted in gathering and analyzing data to support project recommendations.
- Collaborated with team members to identify areas for process improvement.
- Conducted research to inform strategic decision-making and project planning.
- Provided administrative support in the preparation of client presentations and reports.
- Supported client relationship management by addressing inquiries and providing timely feedback.
- Participated in team meetings to discuss project progress and share insights on challenges faced.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed client relationships through regular check-ins and updates on project progress.
Office Manager
Foster Plumbing & Heating
08.2017 - 02.2020
- Coordinated daily office operations to ensure efficiency and support plumbing and heating services.
- Managed scheduling for technicians, optimizing service calls and reducing downtime.
- Oversaw inventory management, ensuring availability of essential supplies and tools for projects.
- Developed and implemented office procedures that improved workflow and communication among staff.
- Trained new employees on company policies, systems, and customer service standards.
- Maintained financial records, processed invoices, and managed payroll functions accurately.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
CSR. Personal Lines Insurance
Woods Insurance
06.2012 - 03.2016
- Managed customer inquiries and resolved issues efficiently to ensure satisfaction.
- Developed and maintained strong relationships with clients through effective communication.
- Processed insurance claims accurately while adhering to company policies and procedures.
- Conducted regular follow-ups with clients to confirm policy details and address concerns promptly.
- Analyzed customer feedback to identify trends and recommend actionable improvements in services offered.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Arts - Education
Western New Mexico University
Silver City, NM05-1992
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Integrity and honesty
- MS office
- Strategic planning
- Issue resolution
- Goal setting
- Time management
- Cultural awareness
- Business planning
- Resource evaluation
- Decision-making
- HTML
- Team collaboration
Timeline
Office Manager
Foster Plumbing & Heating
08.2017 - 02.2020
Juice Plus Consultant
Juice Plus+
03.2017 - Current
CSR. Personal Lines Insurance
Woods Insurance
06.2012 - 03.2016
Bachelor of Arts - Education
Western New Mexico University