Tiffany Tomlin
Macclenny
Summary
Efficient and conscientious in managing front desk operations with focus on delivering excellent customer service and maintaining order. Possess strong skills in scheduling, conflict resolution, and administrative support, ensuring that all tasks are completed quickly and accurately. Demonstrates solid work ethic, consistently meeting deadlines and upholding high standards of performance. Bringing valuable experience and a methodical approach to succeed as Front Desk Lead.
Overview
3
3
years of professional experience
Work History
Front Desk Lead
Island Oaks RV Resort
Glen St Mary, FL
05.2026 - Current
- Identified and implemented process improvements to enhance department efficiency.
- Identified opportunities for improvement within the department’s processes or procedures.
- Demonstrated ability to work independently and collaboratively with team members.
- Trained new personnel on front desk protocols, ensuring adherence to established standards.
Retail Lead
Island Oaks RV Resort
Glen St Mary, FL
06.2025 - 05.2026
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Identified and resolved team performance issues swiftly and constructively.
- Executed daily tasks for store operations, such as cleaning, and organizing shelves and displays and selling merchandise.
- Oversaw day-to-day store operations
- Developed and shared training materials with staff to enhance their skills and knowledge.
Guest Services Coordinator
Island Oaks RV Resort
Glen St Mary, FL
07.2024 - 06.2025
- Assisted guests with check-in and check-out processes including room assignments and payment collection.
- Maintained compliance with company policies and regulations to uphold customer service standards.
- Ensured compliance with company policies, procedures, and regulations regarding customer service standards.
- Gained comprehensive understanding of company policies and procedures to effectively assist guests.
Sales Associate / Food & Beverage Coordinator
Hagan Ace Hardware
Glen St Mary, FL
02.2023 - 04.2024
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Assisted with training and mentoring new team members.
- Facilitated special orders and coordinated with other stores to source desired items for customer satisfaction.
- Acquired in-depth knowledge of product ordering processes to maintain optimal stock levels and support inventory management.
Education
High School -
Baker County Senior High School
Glen St Mary05-2023
Skills
- Reservations
- Customer service
- Hospitality services
- Staff scheduling
- Billing management
- Microsoft Office
- Time management
- Multitasking
- Google and Microsoft
- Problem solving
- Training
LANGUAGES
English
Timeline
Front Desk Lead
Island Oaks RV Resort
05.2026 - Current
Retail Lead
Island Oaks RV Resort
06.2025 - 05.2026
Guest Services Coordinator
Island Oaks RV Resort
07.2024 - 06.2025
Sales Associate / Food & Beverage Coordinator
Hagan Ace Hardware
02.2023 - 04.2024
High School -
Baker County Senior High School