Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Kellina Biddle

Ogden,UT

Summary

Professional with strong experience in front office management, prepared to lead front desk operations. Skilled in team collaboration, conflict resolution, and providing exceptional customer service. Highly adaptable, reliable, and results-driven with expertise in scheduling, administrative tasks, and multitasking in dynamic environments. Known for professionalism, strong communication skills, and keen ability to integrate seamlessly within team while maintaining high standards.

Overview

21
21
years of professional experience

Work History

FRONT DESK LEAD

HAMPTON INN AND SUITES
03.2024 - Current
  • Designed and implemented Suite Shop inventory , Starts cooking breakfast if attendant is late when needed , Guest Resolution, Accounts Receivables for Corpay (CLC) and Hilton Honors payments. Communication with General Manager for staff, Inventory or other issues, Assists other Front Desk Staff with coverage and training.

ASSISTANT HEAD HOUSEKEEPER (FILL IN)

HAMPTON INN AND SUITES
03.2024 - Current
  • Manage Housekeeping and Laundry Staff, Assigning Rooms and Printing Housekeeping Boards, , Tallies Rooms for each housekeeper for payroll, Checks vacant rooms for cleanliness, Checking for maintenance issues, Checking cleaned rooms for standards and cleanliness, Communication with Head Housekeeper with any issues. Ongoing communication with Front Desk Staff for early check ins, issues with rooms, Laundry and Stripping rooms.

FRONT DESK AND NIGHT AUDITOR

Hampton Inn and Suites
01.2022 - Current
  • Answering phones, checking in/out guests, running night audit, cash handling, helping guests with requests/issues, starts getting breakfast going (coffee and cold items), puts away rest of breakfast order and suite shop items, laundry when help is needed

MAIL EXTRACTOR

PRINCIPLE GROUP FEDERAL (IRS)
07.2021 - 02.2022
  • Extracting Mail, Sorting, Filing

SEASONAL SALES ASSOCIATE

HOBBY LOBBY
10.2021 - 12.2021
  • Helping Customers, Stocking, Opening Merchandise

CASHIER

LOWES
09.2020 - 10.2021
  • Ringing up customers, Helping Customers find items, Money handling

SALES ASSOCIATE

7-11
03.2021 - 05.2021
  • Ringing up customers, Food prep, Cleaning the store.

CASHIER

OWATC BOOK STORE
01.2017 - 01.2018
  • Helping customers, Processing transactions, Stocking, Making student IDs.

SALES ASSOCIATE

WAL-MART
01.2016 - 01.2017
  • Helping Customers, Stocking, Zoning, Break out bakes, Cleaning Bakery, ETC.

SECRETARY

FURHUMANS_R_US
01.2005 - 01.2016
  • Sales, Advertising, All Paperwork: (Waivers, Contracts, ETC), Scheduling, Filing, General cleaning, Helping with animals, ETC

Education

Health Information - Medical Billing and Coding

Ogden-Weber Tech College
01.2019

Medical Office Specialist - undefined

Ogden-Weber Tech College
01.2018

GED - undefined

Texas Adult Education
01.2013

Skills

  • Customer Service
  • Reservations
  • Phone Etiquette
  • Psychology & Health Workplace Relations
  • Data Entry
  • MS OFFICE- Word, Excel, Powerpoint
  • Guest Resolution
  • Scheduling
  • Assists with Managing Housekeeping, And Front Desk Staff
  • Suite Shop Inventory
  • Maintaining Standards
  • Breakfast, Laundry, And Utilities Help
  • Night Audit
  • Exceptional Communication
  • Guest Resolution
  • Initiative-Taking
  • Time Management
  • Listening Skills
  • Credit, Direct Bill, Cash Payments

Timeline

FRONT DESK LEAD

HAMPTON INN AND SUITES
03.2024 - Current

ASSISTANT HEAD HOUSEKEEPER (FILL IN)

HAMPTON INN AND SUITES
03.2024 - Current

FRONT DESK AND NIGHT AUDITOR

Hampton Inn and Suites
01.2022 - Current

SEASONAL SALES ASSOCIATE

HOBBY LOBBY
10.2021 - 12.2021

MAIL EXTRACTOR

PRINCIPLE GROUP FEDERAL (IRS)
07.2021 - 02.2022

SALES ASSOCIATE

7-11
03.2021 - 05.2021

CASHIER

LOWES
09.2020 - 10.2021

CASHIER

OWATC BOOK STORE
01.2017 - 01.2018

SALES ASSOCIATE

WAL-MART
01.2016 - 01.2017

SECRETARY

FURHUMANS_R_US
01.2005 - 01.2016

Medical Office Specialist - undefined

Ogden-Weber Tech College

GED - undefined

Texas Adult Education

Health Information - Medical Billing and Coding

Ogden-Weber Tech College