Karen Sarza
Antioch,CA
Summary
Hardworking and detail-oriented healthcare professional with expertise in front desk operations, billing, and insurance processing. A fast learner with a strong commitment to providing exceptional customer service and ensuring a seamless patient experience. Passionate about expanding knowledge in the healthcare industry to enhance efficiency and patient care.
Highly skilled in managing front desk operations with a knack for providing top-notch customer service. Possess strong leadership abilities along with well-honed skills in communication, multitasking, and problem-solving. Developed effective strategies that significantly improved workflow efficiency and guest satisfaction at previous workplaces. Demonstrated ability to lead teams effectively, offering guidance and support to staff members while maintaining high standards of professionalism.
Overview
16
16
years of professional experience
Work History
Front Desk Lead
La Clínica de la Raza at Children’s Hospital
Oakland
10.2022 - Current
- Led front desk operations, ensuring excellent patient experiences and smooth daily workflows
- Assisted patients with scheduling, insurance verification, and billing inquiries
- Managed high-volume phone calls and coordinated with healthcare providers to optimize patient care
Dental Billing
La Clínica de la Raza at Children’s Hospital
Oakland
09.2021 - 09.2022
- Processed insurance eligibility ,payments, and billing inquiries with accuracy
- Applied dental codes and ensured correct encounter completion
- Assisted patients with payment plans and insurance coverage explanations
- Complied with HIPAA regulations while handling confidential patient information in accordance with company policies.
- Provided customer service support to assist patients with any inquiries related to their account balance or payment history.
Supervisor/Manager
Michael Mina
San Francisco, California
11.2008 - 01.2020
- Led a team to provide top-tier hospitality and customer service
- Ensured all guests received an outstanding experience, handling concerns promptly
- Trained and supported team members to maintain high service standards
Education
GED -
Metropolitan High School
Skills
- Bilingual: Fluent in Spanish and English
- Healthcare & Dental Software: Dentrix
- Healthcare & Dental Software: Epic
- Microsoft Office Suite: Excel
- Microsoft Office Suite: Word
- Windows & MacOS Proficient
- Strong Customer Service
- Leadership
- Billing management
- Strong leadership
- Scheduling expertise
- Customer service
- Front office support
Projects And Achievements
Best Hospitality Award Winner (3 Years in a Row) for exceptional customer service and patient satisfaction.
Timeline
Front Desk Lead
La Clínica de la Raza at Children’s Hospital
10.2022 - Current
Dental Billing
La Clínica de la Raza at Children’s Hospital
09.2021 - 09.2022
Supervisor/Manager
Michael Mina
11.2008 - 01.2020
GED -
Metropolitan High School