Meticulous professional with expertise in invoice processing, collections management, and customer relationship building. Committed to enhancing client experiences through structured task management and effective communication.
Overview
21
21
years of professional experience
Work History
Special Education Classroom Assistant
Keysource Educational Staffing
Leechburg, Pennsylvania
08.2023 - Current
Support teachers in managing classroom activities and student engagement.
Document student progress and areas of concern and communicate updates to teachers.
Prepare instructional materials and classroom resources for lessons.
Provide individualized instruction for students with disabilities in accordance with their IEPs.
Utilize positive reinforcement techniques when working with special needs students.
Salon Customer Experience Specialist
JCPenney Salon
Tarentum, PA
02.2015 - 07.2018
Provided exceptional customer service to enhance salon guest experiences.
Coordinated appointment schedules to optimize salon workflow and efficiency.
Handled client inquiries and resolved issues to maintain satisfaction levels.
Accurately processed payments for services rendered.
Team Truck Driver
Con-Way Truckload
Joplin, MO
02.2009 - 02.2013
Operated long-haul trucks to transport freight across multiple states.
Inspected vehicles daily for safety and compliance with regulations.
Communicated effectively with dispatchers regarding route changes and traffic issues.
Collaborated with team members to improve delivery efficiency and safety practices.
Delivered exceptional customer service by addressing client inquiries promptly.
Accounts Receivable Clerk
Presbyterian SeniorCare
Oakmont, PA
03.2004 - 02.2009
Processed customer invoices using accounting software and ensured timely billing.
Reconciled customer accounts to maintain accuracy in financial records.
Managed collections by following up on overdue accounts via phone and email.
Provided support during audits by supplying necessary documentation and information.
Reconciled daily cash receipts with bank deposits.
Reviewed all incoming payments for accuracy before posting them into the general ledger system.