Tiffany Triana
Ocala,FL
Summary
Experienced healthcare professional with military medical background and current role in a fast-paced clinical setting. Expertise in EMR systems, patient portal management, and care logistics aligned with TRICARE guidelines. Proven ability to collaborate effectively using Microsoft Teams and Zoom, demonstrating the adaptability and technical skills essential for a remote Care Coordinator position.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Orthopedic Technician
Florida Orthopedic Institute
Ocala, Florida
01.2026 - Current
- Liaised between patients, orthopedic surgeons, and physical therapy teams to ensure effective coordination of follow-up care pathways and DME authorizations.
- Streamlined the digital prior-authorization process for surgeries, injections, and DME, coordinating directly with insurance representatives via online portals to expedite care approvals.
- Coordinated virtual patient follow-ups, triage inquiries, and care updates to enhance patient experience outside of clinic visits.
- Managed patient and provider appointment scheduling to optimize clinic operations.
- Leveraged Microsoft Teams to collaborate remotely with off-site billing departments, cross-functional medical staff, and care managers to resolve patient scheduling and care bottlenecks.
Orthopedic Specialist / Specialist (E-4)- MOS 68B
US Army
Fort Hood, Texas
10.2021 - 01.2026
- Leveraged subject matter expertise in TRICARE benefits to advocate for military personnel and dependents, coordinating care pathways and resolving complex claims issues.
- Managed patient intake and care documentation in strict compliance with TRICARE and DHA (Defense Health Agency) standards, minimizing billing discrepancies and processing delays.
- Streamlined clinic flow through organized patient scheduling, resulting in reduced wait times for patients.
- Assisted clinical staff with administrative tasks to enhance patient care operations. operations through administrative assistance, contributing to improved workflow for clinical staff.
- Updated electronic health records to ensure data accuracy. through timely updates in an electronic health record system.
Medical Assistant
Texas Orthopedics
Cedar Park, Texas
09.2014 - 06.2020
- Conducted remote patient assessments and family care conferences via Zoom and Microsoft Teams, ensuring continuous communication and alignment on care goals.
- Scheduled specialist appointments to connect clients with appropriate medical providers.
- Addressed patient inquiries promptly to ensure care plan questions were resolved quickly.
Education
Associate of Applied Science - Health Sciences
American Military University
Fort Hood, TX05-2023
Skills
- Health information management
- Care coordination
- Insurance claims authorization
- Virtual care facilitation
- Microsoft Teams & Zoom
- High caseload oversight
- Stress management skills
- Compliance with HIPAA standards
Certification
- Registered Medical Assistant
- Registered Orthopaedic Technologist
Timeline
Orthopedic Technician
Florida Orthopedic Institute
01.2026 - Current
Orthopedic Specialist / Specialist (E-4)- MOS 68B
US Army
10.2021 - 01.2026
Medical Assistant
Texas Orthopedics
09.2014 - 06.2020
Associate of Applied Science - Health Sciences
American Military University