Tiffany Tunstall
Byhalia,MS
Summary
Experienced logistics and customs brokerage professional with 18+ years of import operations expertise at FedEx Logistics, including leadership in FDA compliance, team development, quality management, and process improvement. Proven success leading teams, training employees, monitoring production metrics, and ensuring compliance with Customs and FDA regulations. Recognized for analytical problem-solving, operational efficiency, employee coaching, and driving high-quality performance standards. Strong background in customs clearance, data analysis, audits, customer service, and cross-functional collaboration. Prepared to leverage extensive industry knowledge and leadership experience in a management role.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Team Lead, FDA
FedEx Logistics
08.2018 - Current
- Lead daily operations for FDA import processing team within customs brokerage environment.
- Train new hires and tenured employees on operational procedures, compliance standards, and workflow expectations.
- Developed and mentored numerous employees for career advancement, including team members who were promoted into leadership and specialist roles: 2 advanced to manager positions, 4 became team leads, and 9 progressed into specialist roles.
- Ensure entries are processed accurately according to Customs and FDA regulations.
- Monitor team productivity and quality metrics to achieve monthly performance goals.
- Provide real-time guidance and problem-solving support on complex shipment and compliance issues.
- Partner with management to identify operational challenges and implement solutions.
- Drive accountability for timely completion of assignments and department objectives.
- Promote team morale, collaboration, and positive workplace culture.
- Apply QDM principles to support operational efficiency and continuous improvement.
Senior ECO Import Specialist
FedEx Logistics
02.2018 - 08.2018
- Managed customs brokerage and freight forwarding operational workflows.
- Tracked shipments and invoicing to support customer satisfaction.
- Routed incoming shipment files to work-ready queues efficiently.
- Indexed 500–1,000 files daily while maintaining accuracy standards.
- Supported team leads and management with workflow coordination.
- Assisted in training employees on daily job functions.
- Communicated with FDA and Customs agencies regarding corrective actions.
- Organized monthly work schedules for routing team.
ECO Import Coordinator
FedEx Logistics
04.2016 - 02.2018
- Processed FDA entries with urgency and accuracy.
- Reviewed documentation to support timely release of import shipments.
- Ensured compliance with FDA guidelines.
- Prepared clearance documents for air freight imports.
- Evaluated pre-clearance paperwork.
- Verified required shipping documentation.
- Supported manager-led projects and team initiatives.
- Maintained strong customer service standards.
ECO Import Agent
FedEx Logistics
11.2007 - 04.2016
- Reviewed shipment documentation for admissibility.
- Determined classifications using Harmonized Tariff Schedule.
- Calculated duty rates and taxes.
- Processed customs clearances using AS400, Duplex, and FedEx Mainframe.
- Prepared CBP Form 615 entries.
- Filed 7501 attachments for Customs transfer.
- Performed daily NAFTA audits.
- Assisted with Customs Statement processing.
- Maintained compliance with customs procedures.
Assistant Store Manager
The Steak Escape
05.1999 - 11.2007
- Assisted with supervision of 15 employees.
- Managed inventory control and supply ordering.
- Handled nightly deposits and operational paperwork.
- Supported store marketing initiatives.
- Helped implement promotional strategies for business growth.
- Provided customer service and cashier support.
Education
High School Diploma - undefined
Sheffield High School
Skills
- Team Leadership & Employee Development
- Performance Management
- Customs Brokerage Operations
- FDA & CBP Regulatory Compliance
- Process Improvement
- Quality Assurance
- Production Monitoring
- Training & Onboarding
- Business Planning
- Problem Resolution
- Data Analysis
- Customer Service Excellence
- Cross-Functional Collaboration
- Microsoft Office Suite
- AS400
- Queue Management
Certification
- CCS Certified Customs Specialist
- Star Award Recipient
- 9 Bravo Zulu Awards
- Employee of the Month (4x)
- Employee of the Year
- Top 5 Quality Performer – 11 Consecutive Months
Timeline
Team Lead, FDA
FedEx Logistics
08.2018 - Current
Senior ECO Import Specialist
FedEx Logistics
02.2018 - 08.2018
ECO Import Coordinator
FedEx Logistics
04.2016 - 02.2018
ECO Import Agent
FedEx Logistics
11.2007 - 04.2016
Assistant Store Manager
The Steak Escape
05.1999 - 11.2007
High School Diploma - undefined
Sheffield High School