Tiffany Valdez
Burleson,TX
Summary
Productive team lead with strong technical knowledge and proven ability to perform tasks efficiently and independently. Deep understanding of OSHA safety protocols and commitment to prioritizing safety in all aspects of work. Demonstrated consistency and organization in meeting company needs. Thrives under pressure and adapts quickly to new situations and challenges to enhance the organizational brand. One year of experience as a hardworking material handler, effectively collaborating with colleagues and leaders to ensure efficient movement of goods. Highly alert when handling heavy loads and hazardous materials, promptly communicating any issues and working collaboratively with others to find solutions.
Business-minded Operations Associate known for verifying received data against orders for accuracy. Highly energetic with over nine years of experience collaborating with other team members and handling shipping tasks. Remains calm and poised while managing high-volume workloads.
Overview
9
9
years of professional experience
Work History
Operations Team Member
Keefe Commissary Network
05.2024 - Current
- Resolved customer issues promptly, maintaining a high level of satisfaction and loyalty.
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for goods and services procurement.
- Supported management in strategic planning initiatives to drive business growth and achieve operational goals.
- Enhanced team productivity by scheduling and delegating tasks effectively.
- Championed company values among team members by leading through example in day-to-day operations.
- Coordinated workflow between departments, fostering collaboration towards shared objectives.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Material Handler
GXO
03.2023 - 09.2023
- Received and distributed incoming materials to designated areas.
- Inspected materials for any damages or defects upon receipt.
- Maintained accurate inventory records of all received items.
- Verified accuracy of shipments against purchase orders and invoices.
- Loaded and unloaded trucks with appropriate material handling equipment.
- Organized warehouse shelves, racks, and bins for proper storage of materials.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
- Monitored stock levels and placed orders when necessary to replenish supplies.
- Collaborated with supervisors to develop efficient methods for storing goods.
- Assisted with physical inventories as needed by counting parts accurately and quickly.
Customer Service Representative
Walmart.com
02.2021 - 01.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Walmart Team Lead
Walmart
06.2016 - 02.2021
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Organized regular meetings with all stakeholders to ensure clear communication between departments.
- Coordinated resources across multiple teams to achieve project goals within budget constraints.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Provided support to junior staff during peak periods of workloads.
- Motivated staff through positive reinforcement techniques.
- Created detailed reports on team activities as requested by management.
Education
GED -
Ged Testing Services
02-2020
Skills
- Tugger Operations
- OSHA Compliance
- Goods Transport
- Warehouse Organization
- Equipment safety
- Incident Reporting
- Material Handling
- Stock Rotation
- Shipping and receiving
- Product Transport
- Heavy Lifting
- Cycle Counts
- Delivery Scheduling
- Teamwork and Collaboration
- Process documentation
- Facilities management
Timeline
Operations Team Member
Keefe Commissary Network
05.2024 - Current
Material Handler
GXO
03.2023 - 09.2023
Customer Service Representative
Walmart.com
02.2021 - 01.2023
Walmart Team Lead
Walmart
06.2016 - 02.2021
GED -
Ged Testing Services
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