Tiffany Vega
Las Vegas,NV
Summary
Dynamic and results-oriented professional with extensive experience in office administration and program management, notably at Centene. Excelled in maintaining high customer service standards and managing sensitive information with utmost confidentiality. Proven ability to lead teams and streamline operations, enhancing efficiency and client satisfaction. Skilled in multitasking and fostering strong relationships, demonstrating a proactive mindset and a commitment to excellence.
Overview
11
11
years of professional experience
Work History
Program Coordinator I
Centene
Las Vegas, NV
01.2023 - Current
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Maintain integrity of PHI
- Screen members by priority for Case Management Assesment
- Data enter assessments into TruCare System
- Maintain working relationships with other departments
Customer Service Representative
Elevance Health
Las Vegas, NV
09.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for policy rates, explanation of benefits, medical coverage and claims.
Administrator
Vida Home Care
Las Vegas, NV
09.2017 - 02.2021
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Completed monthly billing for Medicaid and Private Pay clients.
- Worked with department managers to correct problems, improve services and ensure above average client customer service was obtained.
Client Care Coordinator
Vida Home Care
Las Vegas, NV
05.2015 - 09.2017
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
- Educated clients on available resources and services while guiding them through their options based on individual needs.
- Completed resident assessments in accordance with current regulations and guidelines.
- Conducted regular follow-ups with clients to gauge satisfaction levels and identify areas for improvement.
Administrative Assistant
Vida Home Care
Las Vegas, NV
08.2013 - 05.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Re-organized and developed new filing and organizational practices.
- Interacted with Supervisor, HR Director and Client Care Coordinators in a fast-paced environment, remaining flexible, proactive and efficient, with a high-level of professionalism and confidentiality.
Education
Associates Of Arts - Psychology
College of Southern Nevada
Las Vegas, NVAdvanced Diploma -
Academy For Individualized Studies
Las Vegas, NV01.2006
Skills
- Proactive mindset
- Office Administration
- Program Management
- Customer Service
- Excellent verbal and written communication skills
Timeline
Program Coordinator I
Centene
01.2023 - Current
Customer Service Representative
Elevance Health
09.2021 - 01.2023
Administrator
Vida Home Care
09.2017 - 02.2021
Client Care Coordinator
Vida Home Care
05.2015 - 09.2017
Administrative Assistant
Vida Home Care
08.2013 - 05.2015
Associates Of Arts - Psychology
College of Southern Nevada
Advanced Diploma -
Academy For Individualized Studies