Byron Spence
Raleigh,NC
Summary
Results-driven Program Coordinator with extensive experience in enhancing operational efficiency and compliance in program management. Proven ability to train teams and streamline processes, contributing to improved service delivery and team collaboration.
Overview
18
18
years of professional experience
Work History
Program Coordinator I
North Carolina Department Of Motor Vehicles
Garner, NC
11.2017 - Current
- Evaluated applicants' driving skills through comprehensive road tests and assessments.
- Ensured compliance with state regulations during licensing process and documentation.
- Maintained accurate records of examinations, outcomes, and applicant information.
- Trained new examiners on testing protocols and best practices for effective evaluations.
- Enhanced the efficiency of driver''s license examination process by implementing streamlined procedures and clear communication.
- Fostered a positive work environment that encouraged teamwork among examiners while promoting individual growth opportunities within the department.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Mail Processing Clerk
Mail Service Center
Raleigh, NC
12.2013 - 10.2017
- Coordinated mail sorting and distribution processes to enhance operational efficiency.
- Streamlined package handling procedures, resulting in improved turnaround times for deliveries.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
- Operated delivery vehicles efficiently to ensure timely mail distribution.
Program Coordinator
Continuum Care Services
Angier, NC
06.2008 - 10.2013
- Resolved problems, improved operations, and provided exceptional service.
- Identified issues, analyzed information, and provided solutions to problems.
- Developed strong partnerships with local schools, social service agencies, medical providers, and law enforcement personnel to ensure coordinated care for clients and families.
- Collaborated with multidisciplinary teams to ensure coordinated care for clients and families.
- Streamlined processes to improve operational efficiency and service delivery.
- Led cross-functional teams to design and implement innovative program strategies.
- Spearheaded training sessions for staff on best practices and compliance requirements.
Education
Bachelor of Science - Business Administration
North Carolina Central University
Durham, North Carolina, NC12-2006
Skills
- Program management
- Office administration
- Proactive mindset
- Strategic planning
Accomplishments
- Supervised team of 22 staff members.
- Collaborated with team of 3 in the development of a Day Treatment Program.
- Completed Fraudulent Document Training in 2018.
- Completed 215 Hours of Driver License Basic Training
Timeline
Program Coordinator I
North Carolina Department Of Motor Vehicles
11.2017 - Current
Mail Processing Clerk
Mail Service Center
12.2013 - 10.2017
Program Coordinator
Continuum Care Services
06.2008 - 10.2013
Bachelor of Science - Business Administration
North Carolina Central University