Therese Joan P.M. Siguenza
Inarajan,Guam
Summary
Detail-oriented Program Coordinator I skilled in compliance monitoring and data analysis. Developed standard operating procedures to enhance program management and improve service delivery. Strong customer relationship management abilities, dedicated to supporting educational success through effective curriculum development.
Overview
44
44
years of professional experience
Work History
Program Coordinator I
GUAM DEPARTMENT OF EDUCATION (HEAD START DIVISION)
08.2019 - Current
- Conducted monthly site visits to 27 centers to ensure compliance with curriculum, health, safety, and program management standards;
- Collected and compiled data on student assessments and teacher observations to support lesson planning;
- Drafted Standard Operating Procedures to streamline program operations and enhance staff guidance.
Secretary II (Typist)
GUAM BEHAVIORAL HEALTH & WELLNESS CENTER
06.2018 - 08.2019
- Handled customer inquiries via telephone and in-person, ensuring high-quality customer service;
- Type and input data into word processor/ personal computer, including memorandums, reports and other materials;
- Maintain Division's filing system;
- Taking and transcribing of weekly staff meeting minutes;
- Logged and disseminated incoming and outgoing mail for division operations;
- Conducted orientations for families and consumers accessing CASD services;
- Inputting of basic consumer information in the department's AWARDS system;
- Managed office supplies and equipment inventory to support daily operations.
- Obtained Request for Quotes (RFQ) for materials and services from approved vendors.
Human Resource Support Specialist
SODEXO FOOD SERVICES, INC.
06.2017 - 06.2018
- Processed and logged employment applications, checked for completeness, and confirmed attachment of required documents to assess eligibility.
- Contacted prospective applicants regarding eligibility and facilitated new employee orientation, addressing pending clearances and providing information on benefits.
- Processed Employee Action Forms (EAF) for new hires, transfers, resignations, and terminations.
- Organized and updated personnel files, ensuring accurate documentation to support HR processes.
- Handled customer inquiries via telephone and in-person, delivering exceptional customer service.
- Payroll entry of at least 200 staff into the Kronos system on a weekly basis.
- Receiving, logging and disbursing of weekly payroll checks and check stubs to staff;
- Conducted interviews/investigations with front-line employees in the event of any improprieties with the company's assets;
- Disbursing of yearly W2's to current staff; mailing of former employees W2s.
Benefit Specialist I
GOVERNMENT OF GUAM EMPLOYEES' RETIREMENT FUND
11.2014 - 04.2017
- Conducted interviews to prepare annuity worksheets for processing payments for new retirees and survivors of deceased retirees.
- Counseled and prepared documents on annuity benefits for presentation to the Board of Trustees regarding survivors of deceased retirees, deceased members, and guardians of minor children.
- Responded to inquiries from retirees regarding retirement benefits and provided pertinent information over the telephone.
- Prepares pension checks every 15th and end of the month for distribution and mailing.
- Prepares transmittal of pertinent documents to various agencies and respective vendors for processing.
- Maintains records and prepares reports, performs related duties as required.
Customer Service Representative
GUAM ENERGY OFFICE
08.2010 - 11.2014
- Handling, receiving of customers inquiries via telephone or personally and providing the Best Customer Service;
- Payroll duties such as preparing and processing biweekly time sheets, data entry of time records, balancing the time balance report and ensuring that all payroll documents are complete, and signed prior to submitting for fund certification and approval;
- Facilitated timely distribution of payroll checks, ensuring employees received payments on schedule.
- Advise and consult GEO staff and technical personnel from DOA relative to payroll issues;
- Processed travel authorizations for off-island travel for GEO staff attending workshops and training, streamlining approval and coordination.
- This also includes typing of Request for Off-island Travel Memorandums, obtaining price quotations, per diem rates, travel itineraries, registration fees submittal of TA(s) Checklist of Bureau of Budget Management & Research (BBMR) approval;
- Maintain agency's filing system and records management;
- Ensured efficient mail communication by handling pickups and deliveries between the agency and relevant government entities.
- Attend outreach with the communities and provide information in regards to the agency's programs;
- Processed payments to various vendors, grantees, and sub-grantees, and submitted payment requests to DOA Accounting Division.
- Executed various duties to assist in overall operations.
Customer Service Representative
GUAM ENVIRONMENTAL PROTECTION AGENCY (GEPA)
04.2009 - 08.2010
- Handled customer inquiries via telephone and in-person, delivering exceptional customer service;
- Receive and accepts check payments of all Agency's permit fee and fines; prepare, process and issue receipts for said payments;
- Maintains and updates the check log; prepare and process deposit documents for all checks received daily and submit deposits to the Treasurer of Guam;
- Maintain and update the filing system of all deposits remitted;
- Perform daily pickup and delivery for the Agency to U.S. Post Office, Central Files, and other government entities;
- Prepared and processed outgoing mail through U.S. Postal Services and courier services;
- Assist in coordinating and consolidating all Agency Program quarterly reports for submittal to Grantor;
- Assisted Administrator and Deputy Administrator by managing calendars, coordinating travel arrangements, and processing travel authorizations for off-island workshops and training.
United States Naval Reserves
NOSC GUAM
11.1997 - 09.2009
- Submitted evaluations to Executive/Commanding Officer(s) for review and approval, ensuring timely performance assessments.
- Writing, typing of periodic performance evaluations for junior personnel assigned to Naval Base Support Guam.
- Updated and maintained training records for assigned personnel to support compliance and readiness.
- Typed unit's Plan of the Month (POM) to ensure clear communication of upcoming activities.
- Updated, filed, and maintained active recall roster for all assigned personnel, ensuring efficient communication during emergencies.
- Conducted pre-typhoon inspections on Naval Base Guam and its area of responsibilities.
- Updating/typing entries to and maintaining of service records for all service members assigned. (i.e., page 2s (1070602) Emergency Data Information);
- Filed various documents into appropriate service records to maintain organized personnel information.
Personnel Assistant I
DEPARTMENT OF EDUCATION - PERSONNEL SERVICES DIVISION
09.2005 - 04.2009
- Logged and received employment applications, evaluated applications for completeness, and verified required documents for eligibility, specifically for on-call substitute teacher applications.
- Contacted prospective applicants regarding eligibility and facilitated new employee orientation, including pending clearances.
- Typed and transmitted new hire reports for all on-call substitute teachers to the Office of the Attorney General.
- Typed, disseminated, and updated On-Call Substitute Master List, facilitating efficient access to substitute teacher information for schools and divisions.
- Type Notice of Assignment (NOAs) for On-Call Substitutes;
- Verify that all documents are turned in prior to releasing the NOA;
- Inform employees that their NOAs are ready for release;
- Typed various personnel actions, ensuring all approved DE-Is were attached to authorizations and personnel actions.
- Prepare and type authorizations, issued and log ED numbers to such authorizations and other pertinent information on Personnel Actions;
- Maintained and organized personnel jackets for newly hired and returning employees, ensuring proper documentation and record-keeping.
- Handling, receiving of customers inquiries via telephone or personally and provide the Best Customer Service;
- Provided detailed information to employees regarding their benefits and entitlements.
- Scheduled drug screening referrals for all new employees to ensure compliance.
- In the absence of the Drug Program Specialist, I typed Drug Screening Referrals, met with prospective employees to process their drug screening appointments, referred said employees to the laboratory to complete drug screening requirements;
- Processing and typing of employee identification cards.
- Verifying the information provided by using the AS400 EMS/HMS system.
- Transmitting the employee badges to the Superintendent for signature; upon return, contacting the employee at his/her worksite/division to inform the employee(s) that their badge(s) are ready for issuance;
- Maintaining records of transmittals, applicants orientated, ED numbers issued; filing of processed badge applications in employees' personnel jackets;
- Typing of Eligibility List(s) of the evaluated applications, submit list for final approval and signature;
- Copied approved personnel actions and transmitted them to relevant sections for processing.
- Typing and routing transmittal to Payroll and Records Section for entry by both sections;
- Performed additional assigned duties.
Clerk III
DEPARTMENT OF EDUCATION - PERSONNEL SERVICES
03.1998 - 09.2005
- Handled customer inquiries via telephone and in-person, providing exceptional customer service and directing inquiries to appropriate sections daily.
- Processing of various personnel actions for both the Teaching and Non-Teaching Sections of the Personnel Services Division for data entry utilizing the AS400 EM/HMS system to include the following types: Salary Increments, Probational Appointments, Promotions, Reclassifications and Pay Adjustments, Transfers, Separations, Change of Names, Resignations, Change of Account Numbers.
- Prepared staffing patterns for various schools and divisions.
- Processing and typing of all off-island and local verifications of employment.
- Maintaining a filing system of all off-island verifications.
- Processing and typing of all wage inquiries received;
- Locating and retrieving of personnel records as needed for both active and inactive employees of the agency.
- Maintenance of the Agency's personnel records inclusive of updating the listing of inactive personnel records;
- Filing and sorting of various documents (ex: employee evaluations, medical/dental/life insurance enrollment forms) into their personnel records for both active and inactive employees in chronological order;
- Compiled and maintained reports for local, off-island, and federally funded verifications of employment, ensuring accuracy and accessibility of information.
Teacher I (On-Call Substitute)
DEPARTMENT OF EDUCATION
10.1997 - 03.1998
- Implemented classroom lesson plans while fostering an enriching learning environment that supported academic and physical development.
- Taught lessons in various general courses according to GDOE's curriculum.
- Supervised schoolchildren during lessons and breaks, ensuring safety and engagement in the absence of a fully certified teacher.
- Tracked student attendance daily to maintain accurate records of participation and engagement.
Aviation Storekeeper Airman
UNITED STATES NAVY - AVIATION INTERMEDIATE MAINTENANCE DIVISION
07.1995 - 10.1997
- Aeronautical Material Screening Unit (AMSU): Conducted physical inspections of all incoming aeronautical and aviation parts for visual defects;
- Conducted daily quality assurance inspections on incoming and outgoing deliveries.
- Conducted quality assurance inspections and inventory on incoming deliveries;
- Researched part numbers using NALCOMIS system, logged part numbers, and delivered defective parts to work centers for repair;
- Individual Material Readiness List (IMRL) Division: Typed monthly, quarterly, and yearly inventory lists for 15 divisions within the AIMD command along with 12 tenant commands base wide;
- Material Control Division (MCD): Assisting customers with their inquiries/requests for supplies via telephone/service window;
- Delivered parts and supplies to various work centers across facility.
- Interviewed members within the command, conducted research, and wrote short articles for the base command newspaper.
Naval Airman
NAS WHIDBEY ISLAND - NAVY, VA
04.1994 - 07.1995
Naval Airman Recruit
UNITED STATES NAVY - AVIATION INTERMEDIATE MAINTENANCE DIVISION
12.1993 - 04.1994
- Completed basic and apprenticeship training, acquiring seamanship, Navy traditions, military rules and regulations, military bearing, protocol, lifesaving, and survival skills.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Data Entry Clerk/Receptionist
ATKINS KROLL, INC.
06.1990 - 09.1993
Teacher I (On-Call Substitute)
DEPARTMENT OF EDUCATION - ADMINISTRATOR'S OFFICE
08.1992 - 05.1993
- Followed the classroom lesson plan provided while continuing to enhance their learning environment both academically and physically.
- Distributed classroom and homework assignments while teaching lessons in various general subjects, supporting students' learning continuity.
- Supervised schoolchildren in and out of classroom, ensuring safety and engagement during absence of fully certified teacher.
- Recorded daily attendance, maintaining accurate records for classroom management.
Receptionist
VINCENT T. PEREZ - ATTORNEY AT LAW
09.1987 - 09.1989
- Coordinated daily court appointments and client meetings for attorney, optimizing schedule management.
- Answered incoming telephone inquiries and referred callers to appropriate departments;
- Typed and filed documents, including contracts and wills, ensuring organized and accessible office records.
- Executed office errands, including supply procurement and mail delivery, supporting overall office operations.
Receptionist/Sales Clerk
MARK'S LP GAS, CO.
06.1982 - 09.1987
- Receptionist duties: Answered incoming telephone inquiries and referred callers to appropriate departments;
- Answering customer inquiries via telephone/service counter on a daily basis;
- Assisting customers with their L.P. Gas purchases (i.e. new appliance purchases, gas sales, making payments to their L.P. Gas accounts, parts, etc.) on a daily basis;
- Typed letters and proposals for major hotels, restaurants, and commercial laundry clients, enhancing communication and service delivery;
- Maintained monthly files on customers' L.P. Gas consumption for residential and commercial clients, ensuring accurate data entry and record-keeping;
- Data Entry Clerk duties: Typed daily sales, parts, service invoices into the computer on a daily basis;
- Inventoried appliances, and parts on monthly, quarterly and a yearly basis.
- Coordinated supply orders and mail distribution for all departments.
- Ran general office errands (i.e. picking up supply, mail runs to and from post office.);
- Typed employment verification forms.
- Airman duties: Performed daily pre/post flight inspections on at least 38 EA6 (Intruder) fighter jet planes to ensure their readiness;
- Launched, recovered, fueled, washed, and secured aircraft on a daily basis even in extreme weather conditions;
- Executed fire security and conducted vigilant monitoring of flight line and hangar bays.
- Assistant Training Petty Officer duties: Prepared at least 115 personnel training jackets for plane captains/plane captain trainees;
- Scheduled, and planned weekly training seminars;
- Typed in weekly training entries into 115 Personnel Training Jackets.
- Ensured that all training jackets were ready for quality assurance audits.
- Division Yeoman duties: Prepared and typed performance evaluations, memos, letter of commendations for the Junior/Senior Sailors and Plane Captains of the Month boards;
- Compiled and maintained weekly personnel muster reports for the division's work centers.
- Conducted physical inventories on vehicles on hand on a monthly and quarterly basis.
Education
High School Diploma -
OCEANVIEW HIGH SCHOOL
Agat, Guam05-1985
Skills
- Program management
- Project scheduling
- Program evaluation
- Compliance monitoring
- Standard operating procedures
- Data analysis
- Customer relationship management
Timeline
Program Coordinator I
GUAM DEPARTMENT OF EDUCATION (HEAD START DIVISION)
08.2019 - Current
Secretary II (Typist)
GUAM BEHAVIORAL HEALTH & WELLNESS CENTER
06.2018 - 08.2019
Human Resource Support Specialist
SODEXO FOOD SERVICES, INC.
06.2017 - 06.2018
Benefit Specialist I
GOVERNMENT OF GUAM EMPLOYEES' RETIREMENT FUND
11.2014 - 04.2017
Customer Service Representative
GUAM ENERGY OFFICE
08.2010 - 11.2014
Customer Service Representative
GUAM ENVIRONMENTAL PROTECTION AGENCY (GEPA)
04.2009 - 08.2010
Personnel Assistant I
DEPARTMENT OF EDUCATION - PERSONNEL SERVICES DIVISION
09.2005 - 04.2009
Clerk III
DEPARTMENT OF EDUCATION - PERSONNEL SERVICES
03.1998 - 09.2005
United States Naval Reserves
NOSC GUAM
11.1997 - 09.2009
Teacher I (On-Call Substitute)
DEPARTMENT OF EDUCATION
10.1997 - 03.1998
Aviation Storekeeper Airman
UNITED STATES NAVY - AVIATION INTERMEDIATE MAINTENANCE DIVISION
07.1995 - 10.1997
Naval Airman
NAS WHIDBEY ISLAND - NAVY, VA
04.1994 - 07.1995
Naval Airman Recruit
UNITED STATES NAVY - AVIATION INTERMEDIATE MAINTENANCE DIVISION
12.1993 - 04.1994
Teacher I (On-Call Substitute)
DEPARTMENT OF EDUCATION - ADMINISTRATOR'S OFFICE
08.1992 - 05.1993
Data Entry Clerk/Receptionist
ATKINS KROLL, INC.
06.1990 - 09.1993
Receptionist
VINCENT T. PEREZ - ATTORNEY AT LAW
09.1987 - 09.1989
Receptionist/Sales Clerk
MARK'S LP GAS, CO.
06.1982 - 09.1987
High School Diploma -
OCEANVIEW HIGH SCHOOL