Tiffany Vinson

Work History

Everstream Solutions

Cleveland, OH

01.2021 - 08.2023

Concurrently managed over sixty accounts, handling 100+ orders across six markets, and catered to twelve high-level customers.
Primary point of contact for project milestones and deliverables at all stages, from planning and development through quality control and final review.
Coordinated activities between departments and established relationships with external stakeholders to ensure smooth service delivery process.
Coached and mentored team members to inspire highest contribution through talent acknowledgement.
Resolved escalated customer issues in a timely manner according to established procedures.
Successfully implemented 500+ orders over three years from post sales through installation, ensuring customer satisfaction, and realizing over $350,000 in recurring monthly revenue.

Uniti Fiber

Mobile, AL

03.2020 - 01.2021

Successfully managed the decommissioning of 40+ tower sites and IRU services to reduce monthly spending by $50,000.
Drafted and implemented process for decommissioning sites to create efficiency and standardize future efforts for Uniti Fiber Network Department.
Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
Provided direction, guidance and support to team members throughout the duration of projects.
Took on additional responsibilities of Off-Net Project Manager, corresponding with outside vendors/internal groups and managing progress of Off-Net service orders.

Uniti Fiber

Mobile, AL

10.2018 - 03.2020

Managed competing projects across four markets including a 417-site order for a major customer.
Performed regular reviews of project documentation and communicated results with relevant personnel, adapting to frequent change, delays, and roadblocks.
Contributed ideas towards process improvements to increase efficiency and productivity levels.
Maintained a detailed database of project information including budgeting, resources, and deliverables, participating in weekly meetings to provide updates.
Coordinated with department leads to identify and outline solutions to client-specified challenges.

Uniti Fiber

Mobile, AL

01.2018 - 10.2018

Spearheaded new division of ISP Administration by authoring procedural documentation, building Salesforce reports, and presenting metrics to team in weekly meetings.
Worked cross-functionally with Billing Team to integrate department into new billing system, communicating with contractors on purchase order requests and invoices.
Coordinated travel arrangements and completed expense reports for travel reimbursement.
Provided administrative support to the splicing team, including scheduling meetings and managing calendars.

Premier Foot Care, Inc

Fairhope, AL

04.2011 - 12.2017

Greeted 50 plus visitors a day and initiated triage processes for clients to streamline patient flow.
Provided assistance with billing processes such as insurance verification or collecting payments from patients.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Performed administrative duties such as scheduling appointments, filing paperwork and managing medical records.