Summary
Overview
Work History
Education
Skills
Certification
Timeline

Tiffany Vinson

Cleveland,OH

Summary

Dedicated and focused Project Manager with over five years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in telecommunications, customer service, cross-functional collaboration, and process improvements.

Overview

12
12
years of professional experience
1
1
Certificate

Work History

Project Manager

Everstream Solutions
Cleveland, OH
01.2021 - 08.2023
  • Concurrently managed over sixty accounts, handling 100+ orders across six markets, and catered to twelve high-level customers.
  • Primary point of contact for project milestones and deliverables at all stages, from planning and development through quality control and final review.
  • Coordinated activities between departments and established relationships with external stakeholders to ensure smooth service delivery process.
  • Coached and mentored team members to inspire highest contribution through talent acknowledgement.
  • Resolved escalated customer issues in a timely manner according to established procedures.
  • Successfully implemented 500+ orders over three years from post sales through installation, ensuring customer satisfaction, and realizing over $350,000 in recurring monthly revenue.

Project Coordinator, Networks

Uniti Fiber
Mobile, AL
03.2020 - 01.2021
  • Successfully managed the decommissioning of 40+ tower sites and IRU services to reduce monthly spending by $50,000.
  • Drafted and implemented process for decommissioning sites to create efficiency and standardize future efforts for Uniti Fiber Network Department.
  • Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
  • Provided direction, guidance and support to team members throughout the duration of projects.
  • Took on additional responsibilities of Off-Net Project Manager, corresponding with outside vendors/internal groups and managing progress of Off-Net service orders.

Project Coordinator, Small Cell

Uniti Fiber
Mobile, AL
10.2018 - 03.2020
  • Managed competing projects across four markets including a 417-site order for a major customer.
  • Performed regular reviews of project documentation and communicated results with relevant personnel, adapting to frequent change, delays, and roadblocks.
  • Contributed ideas towards process improvements to increase efficiency and productivity levels.
  • Maintained a detailed database of project information including budgeting, resources, and deliverables, participating in weekly meetings to provide updates.
  • Coordinated with department leads to identify and outline solutions to client-specified challenges.

Administrative Assistant, Splicing Operations

Uniti Fiber
Mobile, AL
01.2018 - 10.2018
  • Spearheaded new division of ISP Administration by authoring procedural documentation, building Salesforce reports, and presenting metrics to team in weekly meetings.
  • Worked cross-functionally with Billing Team to integrate department into new billing system, communicating with contractors on purchase order requests and invoices.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Provided administrative support to the splicing team, including scheduling meetings and managing calendars.

Receptionist

Premier Foot Care, Inc
Fairhope, AL
04.2011 - 12.2017
  • Greeted 50 plus visitors a day and initiated triage processes for clients to streamline patient flow.
  • Provided assistance with billing processes such as insurance verification or collecting payments from patients.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Performed administrative duties such as scheduling appointments, filing paperwork and managing medical records.

Education

Bachelor of Science: Psychology -

University of Alabama at Birmingham

Skills

  • Microsoft Office Suite
  • Salesforce
  • Time Management
  • Relationship Building
  • Problem Solving
  • Customer Experience
  • Data Management/Documentation
  • Process Improvement

Certification

  • Certified ScrumMaster - Scrum Alliance - 2023
  • Excel Training Certification Part 1 - United Training - 2023
  • Excel Training Certification Part 2 - United Training - 2023

Timeline

Project Manager - Everstream Solutions
01.2021 - 08.2023
Project Coordinator, Networks - Uniti Fiber
03.2020 - 01.2021
Project Coordinator, Small Cell - Uniti Fiber
10.2018 - 03.2020
Administrative Assistant, Splicing Operations - Uniti Fiber
01.2018 - 10.2018
Receptionist - Premier Foot Care, Inc
04.2011 - 12.2017
University of Alabama at Birmingham - Bachelor of Science: Psychology,

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Tiffany Vinson