Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Tiffany Wade

Tiffany Wade

Kalamazoo

Summary

Marketing and sales operations professional with 5+ years of experience supporting growth through CRM management, staff training, customer experience, and cross-functional coordination. Proven ability to streamline sales and marketing workflows, support onboarding, and serve as a reliable point of contact between teams and customers.

Overview

14
14
years of professional experience

Work History

Manager of Business Development and Sales

Paw Paw Village Pharmacy / PackMyRx
01.2025 - Current
  • Supported sales and marketing operations for a multi-state service program
  • Maintained CRM data, reporting, and lead workflows
  • Created marketing and sales materials including email templates and one-pagers
  • Supported onboarding and staff training through documentation and hands-on guidance
  • Worked directly with customers post-service to ensure satisfaction and follow-up

Supervisor / Operations & Training Support

OptiMed Specialty Pharmacy
Kalamazoo
01.2021 - 11.2024
  • Assisted with staff onboarding and internal training
  • Supported workflow improvements and documentation
  • Trained and mentored staff on pharmacy procedures and customer service standards.
  • Implemented process improvements to enhance workflow efficiency in the pharmacy.

Lead Pharmacy Technician

Advanced Health Pharmacy
Portage
01.2012 - 01.2019
  • Ensured compliance with safety regulations and pharmacy protocols.
  • Evaluated prescriptions for accuracy and appropriateness before dispensing.
  • Assisted in the training of new pharmacy technicians and provided feedback on their performance.
  • Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
  • Managed the pharmacy's electronic health records system.
  • Developed and maintained positive relationships with patients and healthcare providers.

Education

Some College (No Degree) - business and related studies

Kalamazoo Valley Community College
Kalamazoo, MI

Skills

  • Sales & Marketing Operations
  • CRM Administration
  • Staff Training & Onboarding
  • Marketing Campaign Coordination
  • Customer Experience & Retention
  • Sales Reporting
  • Workflow Optimization
  • Cross-Department Communication
  • Google Workspace
  • Microsoft Office
  • Mondaycom
  • WIX & WordPress Web Design
  • Canva

Affiliations

American Marketing Association - Southwest Michigan, Board of Directors

References

References available upon request.

Timeline

Manager of Business Development and Sales

Paw Paw Village Pharmacy / PackMyRx
01.2025 - Current

Supervisor / Operations & Training Support

OptiMed Specialty Pharmacy
01.2021 - 11.2024

Lead Pharmacy Technician

Advanced Health Pharmacy
01.2012 - 01.2019

Some College (No Degree) - business and related studies

Kalamazoo Valley Community College
Tiffany Wade