Tiffany Walker
Wesley Chapel,FL
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Litigation Manager- FPM
GEICO
11.2019 - Current
- Division Manager of PIP department
- Manage technical and administrative activities of First Party Medical Claims
- Manage all bulk settlement conferences saving company Millions of dollars, negotiate settlements, meet with staff counsel to conference, implement, and direct litigation Strategies, and ensure compliance with all regulations
- Guide, coach and direct supervisors to obtain excellence
- Directs, develops, and leads team of claims litigation professionals who handle all litigation
- Deliver operational litigation results, including external legal expense, case quality, and member service
- Drive business results, manage litigation risk and identify opportunities to strengthen overall claim handling
- Involved in case authority and strategy conferences on litigated cases
- Responsible for hiring, employee development, performance evaluation, counseling, and yearly reviews
- Works closely with management to develop procedures, policies, and objectives.
Casualty Unit Supervisor
GEICO
11.2017 - 11.2019
- Supervise section of 6 associates handling litigation and serious injury claims
- Providing assistance and authority to negotiate and settle BI/UIM/UM claims
- Work directly with plaintiff attorneys to negotiate and settle injury claims
- Manage each adjuster, provide direction, coaching, metrics
- Handles all aspects of Litigation claim
- Within authority limit, independently analyzes, and helps support, investigate, negotiate, and resolve highest severity and/or most complex claims
- Performance management, monthly meetings, planning yearly.
Telephone Claims Representative 2 Supervisor
GEICO
09.2016 - 11.2017
- Supervise section of 6 associates handling litigation
- Providing assistance and authority to negotiate and settle BI/UIM/UM claims
- Work directly with plaintiff attorneys to negotiate and settle injury claims
- Manage each adjuster, provide direction, coaching, metrics
- Performance management, monthly meetings, planning yearly.
Telephone Claims Representative 1 Supervisor
GEICO
07.2015 - 09.2016
- Supervise section of 6 associates handling First Party Medical Claims
- PIP Qualification/PIP handling
- Increased accountability and time management.
- Manage each adjuster, provide direction, coaching, metrics
- Performance management, monthly meetings, planning yearly.
- Responded to customer requests for products, services, and company information.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork
Claims Service Representative Supervisor
GEICO
06.2014 - 07.2015
- Supervise 12 claims associates
- Investigated accidents or incidents to determine cause and extent of damages.
- Help all associates meet and maintain their metrics
- Supervise liability decisions, approve payments, and manage projects.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
Causalty Unit Adjuster
GEICO
12.2012 - 06.2014
- Handle litigation and investigate claims
- Make liability decisions, investigate high profile cases, negotiate, and make settlements
- Effectively reduce pending
- Deal with injury and fatalities claim.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Examined claims forms and other records to determine insurance coverage.
- Directed claims negotiations within allowable limit and supported successful litigations for advanced issues
Telephone Claims Representative (TCR1/TCR2)
GEICO
06.2011 - 12.2012
- First Party Medical Claims/Personal Injury Protection
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Bodily injury adjuster
- 3rd Party Liability Claims- negotiated with attorneys
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Directed claims negotiations within allowable limit of and supported successful litigations for advanced issues.
- Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.
- Customer service, making decisions, negotiation, file management, and diagnosing auto claims.
Dicks Sporting Goods Associate
Dicks Sporting Goods
08.2010 - 06.2011
- Organize, lead, and keep count of inventory.
- Achieved personal and store sales goals by applying sound customer service and sales protocol.
- Interacted with customers to provide information on different features regarding apparel and sports equipment.
- Maintained store displays and followed store housekeeping standards and procedures to provide assortment of sporting goods.
Education
MBA - Business Administration
Saint Leo University
Saint Leo, FL05.2025
Bachelor of Arts - Business Administration
Saint Leo University
Saint Leo, FL05.2010
Associates of Arts -
South Florida Community College
Avon Park, FL05.2008
Skills
- Critical Thinking
- Verbal and Written Communication
- Project Management
- Contract Development and Management
- Complex Problem-Solving
- Litigation Leadership
- Microsoft Excel
- Teamwork and Collaboration
- Legal Strategy Development
- Case Analyzation
- Time Management
- Team Leadership
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Managed a team of 20 supervisors who each managed a staff of 6-10 associates.
- Experienced in handling commercial claims.
Honors And Activities
- Supervisor of the Month, GEICO.
- Sector Manager, GEICO.
- Associate of the Month, Dick Sporting Goods.
- Defender of the Month, Dick Sporting Goods.
- Cum Laude, Saint Leo University.
- Presidents Club, Saint Leo University.
- Captain- Saint Leo Softball, Saint Leo University.
- Student Athlete- Softball, Saint Leo University.
- Athletic Scholarship
- Dean's List, Saint Petersburg College, South Florida Community College, Lynn University, Saint Leo University.
- Magna Cum Laude, South Florida Community College.
- Dual Enrollment, Edison Community College.
Certification
- Licensed 620 ALL LINES - June 2011 - Present
- SCLA
Timeline
Litigation Manager- FPM
GEICO
11.2019 - Current
Casualty Unit Supervisor
GEICO
11.2017 - 11.2019
Telephone Claims Representative 2 Supervisor
GEICO
09.2016 - 11.2017
Telephone Claims Representative 1 Supervisor
GEICO
07.2015 - 09.2016
Claims Service Representative Supervisor
GEICO
06.2014 - 07.2015
Causalty Unit Adjuster
GEICO
12.2012 - 06.2014
Telephone Claims Representative (TCR1/TCR2)
GEICO
06.2011 - 12.2012
Dicks Sporting Goods Associate
Dicks Sporting Goods
08.2010 - 06.2011
MBA - Business Administration
Saint Leo University
Bachelor of Arts - Business Administration
Saint Leo University
Associates of Arts -
South Florida Community College
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