Tiffany Wallen
Prestonsburg ,KY
Summary
Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
CNA
Majestic Care
Westfield, IN
06.2023 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Nursing Assistant
Highlands ARH
Prestonsburg KY
02.2020 - Current
- Documented patient information and care activities in electronic health record.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Transported patients between rooms and appointments or testing locations.
- Delivered high-quality care to patients in hospital facility.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Clinic Receptionist
Paintsville ARH Regional Medical Center
12.2022 - 05.2023
- Comforted patients by anticipating patients' anxieties and answering patients' questions.
- Greeted patients, scheduled appointments and maintained records and accounts.
- Managed multi-line phone system and pleasantly greeted patients.
- Called patients to remind of upcoming appointments and help schedule testing for off-site services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Used MediTech to schedule new and follow-up appointments for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Maintained medical record database with up-to-date patient information and provided information to other providers.
- Organized paperwork such as charts and reports for office and patient needs.
- Checked patient insurance, demographic, and health history to keep information current.
- Optimized patients' satisfaction and provider time by scheduling appointments in person or by telephone.
- Helped patients complete necessary medical forms and documentation.
- Collected personal, medical and insurance information to provide accurate verification of benefits.
- Completed patient referrals to other medical specialists.
- Processed payments from patients for co-pays and uninsured visits.
- Upheld positive reputation of medical office by setting friendly tone and maintaining politeness.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Obtained revenue by recording and updating financial information and recording and collecting patient charges.
- Maintained current and accurate medical records for patients.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
Clinic Receptionist
Highlands ARH Regional Medical Center
04.2021 - 12.2022
- Comforted patients by anticipating patients' anxieties and answering patients' questions.
- Greeted patients, scheduled appointments and maintained records and accounts.
- Managed multi-line phone system and pleasantly greeted patients.
- Called patients to remind of upcoming appointments and help schedule testing for off-site services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used [Software] and [Software] to schedule new and follow-up appointments for patients.
- Supported office staff and operational requirements with administrative tasks.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Maintained medical record database with up-to-date patient information and provided information to other providers.
- Organized paperwork such as charts and reports for office and patient needs.
- Checked patient insurance, demographic, and health history to keep information current.
- Optimized patients' satisfaction and provider time by scheduling appointments in person or by telephone.
- Printed prescription requests and queries in compliance with practice protocol.
- Maintained business office inventory and equipment by checking stock to determine inventory level.
- Helped patients complete necessary medical forms and documentation.
- Collected personal, medical and insurance information to provide accurate verification of benefits.
- Completed patient referrals to other medical specialists.
- Processed payments from patients for co-pays and uninsured visits.
- Upheld positive reputation of medical office by setting friendly tone and maintaining politeness.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
Ward Clerk
Paul B Hall Regional Medical Center
01.2018 - 04.2020
- Organized paperwork such as charts and reports for office and patient needs.
- Processed patient bills and payments, double checking information for accuracy.
- Filled out records, staffing sheets and patient documents.
- Organized paperwork for doctors, nurses and patients.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Maintained patient confidentiality in line with HIPAA regulations.
- Maintained current and accurate medical records for patients.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Supported office staff and operational requirements with administrative tasks.
- Managed incoming calls and directed to appropriate department.
- Stored and retrieved permanent records on daily basis.
- Processed lab paperwork and requests according to physicians' orders.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Documented latest information in computer system and printed paperwork.
- Enhanced office productivity by handling high volume of callers per day.
- Provided information for patient admissions and discharges to foster timely processing.
Certified Nursing Assistant
Paul B. Hall Regional Medical Center
Paintsville, KY
05.2016 - 04.2020
- Documented patient information and care activities in electronic health record.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Transported patients between rooms and appointments or testing locations.
- Delivered high-quality care to patients in hospital facility.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
Certified Nursing Assistant
Mountain Manor Nursing Home
Paintsville, KY
06.2013 - 05.2016
- Facilitated personal hygiene management, feeding and ambulation.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Documented patient information and care activities in electronic health record.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
No Degree - Certified Nursing Assistant Training Course
Big Sandy Community And Technical College
Prestonsburg, KY05.2013
High School Diploma -
Prestonsburg High School
Prestonsburg, KY05.2004
Skills
- Quality Assurance Controls
- Family Support and Assistance
- Grooming and Bathing Assistance
- Companionship and Emotional Support
- Supporting Personal Needs
- General Housekeeping Abilities
- Charting Expertise
- Feeding Assistance Expertise
- Intake Recording
- Documenting Behaviors
- Dementia and Alzheimer's Knowledge
- Oral Hygiene
- Complex Problem-Solving
Timeline
CNA
Majestic Care
06.2023 - Current
Clinic Receptionist
Paintsville ARH Regional Medical Center
12.2022 - 05.2023
Clinic Receptionist
Highlands ARH Regional Medical Center
04.2021 - 12.2022
Certified Nursing Assistant
Highlands ARH
02.2020 - Current
Ward Clerk
Paul B Hall Regional Medical Center
01.2018 - 04.2020
Certified Nursing Assistant
Paul B. Hall Regional Medical Center
05.2016 - 04.2020
Certified Nursing Assistant
Mountain Manor Nursing Home
06.2013 - 05.2016
No Degree - Certified Nursing Assistant Training Course
Big Sandy Community And Technical College
High School Diploma -
Prestonsburg High School