Summary
Overview
Work History
Education
Skills
Additional Information
Certificatesandachievements
Affiliations
References
Timeline
Generic

Tiffany Ward

Lamar,AR

Summary

  • Multi-talented support specialist effective at managing information, technical concerns and team member support needs with speed and efficiency.
  • Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing several years of experience in technology. Flexible hard worker ready to learn and contribute to team success. Dedicated Daycare Teacher well-versed in building adaptive curriculum to stimulate learning and development. Patient and personable team player committed to promoting safe and nurturing environment.
  • Attentive and creative professional passionate about helping young children develop emotional, social and educational skills. Familiar with developmentally appropriate activities and experienced by providing nurturing environments conducive to learning. Promote physical, emotional and social health to complement academic progress.

Overview

13
13
years of professional experience

Work History

Inbound Support Specialist

Level Debt
Roseville, CA
02.2024 - Current
  • Provided technical support to customers via phone and email.
  • Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
  • Resolved discrepancies in transactions with clients or customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Extended Coverage Dedicated Coordinator

Marten Transport
Clarksville, AR
03.2019 - 02.2024
  • I work with drivers to make sure their load is picked up and delivered on time.
  • I communicate with them while they are out to make sure they have everything they need to do their job.
  • I recover loads if something goes wrong to ensure an on-time delivery.
  • I work with drivers with any issues they may have to make sure that they are taken care of.

Billing Clerk

Transco Lines, Inc
Russellville, AR
07.2018 - 03.2019
  • I have certain customers that I have to make sure we have the Proof of Delivery and any other paperwork that we may need to bill them, so our company gets paid for running loads.
  • I work with drivers on a daily basis to make sure they have everything they need.
  • I worked from a daily report to find any unbilled loads for customers.
  • Verified billing data with client contracts to ensure accuracy of invoicing.

Wireless Sales Representative

Russell Cellular
Clarksville, AR
04.2015 - 07.2018
  • I sell cell phones and work to meet the needs of all kinds of customers daily.
  • Assisted with the setup of customer accounts, including activating new devices.
  • Greeted customers, answered inquiries, and provided information on products and services.
  • Demonstrated product features to customers in order to increase sales.
  • Provided technical support for wireless devices, such as troubleshooting connectivity issues.
  • Resolved customer complaints in a timely manner.
  • Maintained up-to-date knowledge of store merchandise and product promotions.
  • Organized inventory shelves according to company standards.
  • Performed cashier duties when needed, including processing payments from customers.
  • Processed returns or exchanges of wireless devices in accordance with company policy.
  • Assisted customers with selecting appropriate accessories for their wireless devices.
  • Monitored competition by researching prices, promotions, and services offered by competitors.
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.

Teacher

Creative Kidz Preschool
Clarksville, AR
05.2013 - 02.2015
  • I worked with children of various ages and had to plan out a lesson plan daily. I would plan age-appropriate activities for whichever classroom I was in to help every child learn new things.
  • Maintained a safe and orderly learning environment for all students.
  • I sometimes would prepare the meals for all of the kids in the daycare.
  • Most of all, I nurtured the children I cared for and made sure they always felt safe.
  • Established positive relationships with parents to ensure effective communication regarding student progress and well-being.

Cashier/Cook

Sonic Drive-In
Clarksville, AR
06.2011 - 07.2012
  • I worked with cash and preparing food.
  • I also dealt with customers on a daily basis.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.

Education

Certificate in Business Technology - Business Technology

Arkansas Tech University
Ozark, AR
05.2016

High School Diploma -

Lamar High School
Lamar, AR
05-2013

Skills

  • Microsoft Office
  • Customer service skills
  • Sales
  • Invoicing
  • Data entry
  • Accounts Receivable
  • Transportation
  • Technical assistance
  • Socialization techniques
  • Emotionally supportive
  • Creative learning strategies
  • Positive and cheerful
  • Preschool educator
  • Arts, crafts, and games
  • Story time, arts, and crafts
  • Cleaning and sanitation

Additional Information

I am a very hard working person and a quick learner. I am very skilled with Microsoft office like Word, Excel, PowerPoint, etc. I am a dependable and motivated person. I think that I would make a great asset to your team.

Certificatesandachievements

Technical Certificate in Business Technology, 05/01/16

Affiliations

  • I love spending time with my kids. I have an 11 year old daughter and 11 month old twin boys. I love teaching and watching them all grow.

References

References available upon request.

Timeline

Inbound Support Specialist

Level Debt
02.2024 - Current

Extended Coverage Dedicated Coordinator

Marten Transport
03.2019 - 02.2024

Billing Clerk

Transco Lines, Inc
07.2018 - 03.2019

Wireless Sales Representative

Russell Cellular
04.2015 - 07.2018

Teacher

Creative Kidz Preschool
05.2013 - 02.2015

Cashier/Cook

Sonic Drive-In
06.2011 - 07.2012

Certificate in Business Technology - Business Technology

Arkansas Tech University

High School Diploma -

Lamar High School

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