TIFFANY WATSON

• Perform various functions within the yard, support site operations teams, internal transportation field teams, and external carriers, as needed, to ensure all trailers arrive and depart on time with zero defects and to maintain workflow for buildings.
• Complete driver vehicle inspection reports on equipment and notify managers of any maintenance or delivery issues encountered.
• Follow hostler and delivery schedules, track and report working hours and breaks at appropriate times, adhere to yard safety policies, obey all applicable traffic laws, and drive in accordance with weather/road conditions.
• Work primarily outside and drive different commercial motor vehicles over the road.
• Work as a peer trainer on an as needed basis to support the business.

• Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers
• Providing policy follow-up, attendance tracking
• Ensuring successful area performance, through tracking, reporting and feedback of associate performance
• Fully understanding workflow and daily production goals
• Identifying and addressing safety hazards within the work area

• Answer customer questions, provide store information and directed customers to designated store areas.
• Helped with purchases, locating items and signing up for reward programs.
• Train new team members in cash register operation, stock procedures and customer services.
• Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor. Rotated and merchandised products at point-of-sale to improve impulse buy rate.
• Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.

• Managed schedules, accepted time off requests and maintained coverage for shifts.
• Taught staff upselling techniques to meet revenue targets. Coordinated shift workers for inventory receiving, auditing and restocking.
• Handled customer complaints, questions and inquiries. Counted out cash drawers at end of each shift and logged profits into computer system.
• Answered customer inquiries in regard to nutritional information and menu offerings. Cross-trained in every store role to maximize operational knowledge.