Summary
Overview
Work History
Education
Skills
License
Timeline
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TIFFANY WEBB

Dallas,TX

Summary

Analytical, energetic, and detail-oriented business analyst with broad and deep experience in customer service, payroll, technical support, mortgage assistance, quality assurance, quality control testing and audit reviews. Looking to obtain a challenge that will allow me to succeed in a stimulating and challenging work environment, where I am able to exhibit creative problem solving and relationship building skills, while helping to grow the overall success of the organization.

Overview

9
9
years of professional experience

Work History

MORTGAGE ANALYST

JPMorgan Chase
03.2024 - Current
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Prepared and delivered projected HUD-1 settlement statements to lender upon request.
  • Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Reviewed appraisals and title documents to verify accuracy and completeness.
  • Evaluated loan applications, determining creditworthiness, assessing risk and establishing loan conditions.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Monitored pipelines to track and log status of loans.
  • Provided reinstatement and payoff quotes to clients.
  • Evaluated pay stubs, credit history, tax information and bank statements for financial status.

FRAUD ACCOUNT SPECIALIST

American Airlines
03.2023 - 03.2024
  • Verify accuracy and security of customer account information and updated when necessary
  • Collaborate with the corporate security departments and fraud teams to decide when and where fraud has occurred
  • Investigates theft within a customer's account and transactions on behalf of a corporate organization
  • Enroll customers up for American Airlines for the loyalty programs and supplying knowledge on the benefits and status.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Adhered to standards of quality and service as well as all compliance requirements.

PAYCOM PAYROLL SPECIALIST II

Paycom
07.2022 - 03.2023
  • Processed weekly payroll, including certified payroll, and kept employee time records including edits, corrections, and adjustments
  • Managed Payroll for fifty companies
  • Processed tax changes, loans, medical deductions, commissions, and bonuses
  • Solved problems concerning payroll procedures and policies
  • Maintained updates of payroll dashboard metrics management
  • Completed month-end reporting and reconciliations.
  • Managed payroll data entry and processing for 500 employees to comply with predetermined company guidelines.
  • Reviewed time records for 500 employees to verify accuracy of information.

APPLICATION SUPPORT

JP Morgan Chase
08.2020 - 05.2022
  • Managed the interactive process of issue diagnoses/fixes with the client in a prompt and professional manner
  • This may include technical conference calls with integrators, resellers, hardware vendors, credit card brands
  • Acted as the key point of contact for successful conversions of products and services from a technical perspective for new and existing clients
  • Completed integration testing requirements to ensure the client's software integration meets all product and service requirements
  • Thoroughly analyzes data transmitted to the Chase test hosts, or self-testing tool and communicates results to clients.

BUSINESS OPERATION ANALYST

JP Morgan Chase
06.2015 - 08.2020
  • Compiled QA reporting metrics and reports in preparation for executive level partners
  • Identified and implement strategic improvements to quality materials and department processes
  • Conducted risk review to assess controls and processes effectiveness, find gaps, and ensure proper controls are enhanced or implemented
  • Prepared the business for internal audits, Compliance and Risk reviews, and regulator exams; manage and coordinate audit and exam evidence submissions and responses
  • Presented agents Score Cards Results and Stats to upper management monthly.

Education

Associate of Arts - Business Administration And Management

Southern New Hampshire University
Hooksett, NH
05.2026

High School Diploma -

Blytheville High School
Blytheville, AR
05.2002

Skills

  • Payroll
  • Escrow
  • Leadership
  • Confidentiality
  • Problem solving
  • Risk Management, Policy Investigation, Regulatory Compliance
  • Data entry proficiency
  • Technical Support
  • Ventana
  • Sabre
  • Peoplesoft
  • SharePoint
  • Loan Servicing
  • Salesforce CRM
  • Portfolio Management
  • Employment Verification
  • File Management

License

  • TX Notary
  • TX Insurance Adjuster - All lines

Timeline

MORTGAGE ANALYST

JPMorgan Chase
03.2024 - Current

FRAUD ACCOUNT SPECIALIST

American Airlines
03.2023 - 03.2024

PAYCOM PAYROLL SPECIALIST II

Paycom
07.2022 - 03.2023

APPLICATION SUPPORT

JP Morgan Chase
08.2020 - 05.2022

BUSINESS OPERATION ANALYST

JP Morgan Chase
06.2015 - 08.2020

Associate of Arts - Business Administration And Management

Southern New Hampshire University

High School Diploma -

Blytheville High School

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TIFFANY WEBB