Tracey Skufza
Cleveland
Summary
Experienced Mortgage Loan Officer with a proven track record at Rocket Mortgage and Reliance First Capital, excelling in client education and loan processing and closing . Highly organized and detail-oriented, I maintain a robust pipeline while fostering strong relationships. Adept at analyzing financial data, I ensure compliance and deliver exceptional customer satisfaction!
Overview
18
18
years of professional experience
Work History
Mortgage Analyst
Reliance First Capital
12.2024 - Current
- Generated leads and cultivated relationships with potential borrowers to generate new business.
- Maintained a pipeline of 30-40 loans from initial contact to closing, ensuring timely completion and the highest level of customer satisfaction.
- Analyzed mortgage applications to assess borrower eligibility and risk factors.
- Educating clients on various mortgage products and assisted to help them select the best option to meet their needs and standards.
- Reviewed credit reports to identify potential issues impacting loan approval.
- Learned regulatory compliance standards related to mortgage lending practices.
- Negotiated terms and conditions with borrowers while adhering to company policies and lending standards.
- Collaborate with underwriters and processors to gather necessary documentation and resolve any issues that may arise during the loan process.
- Adapted quickly to new software tools used for mortgage analysis and reporting.
- Maintained 13 state licenses through continuing education requirements.
Mortgage Loan Officer
Rocket Mortgage
05.2024 - 12.2024
- Assisted clients in completing mortgage applications and gathering necessary documentation.
- Evaluated client financial histories to determine loan eligibility and appropriate lending options.
- Collaborated with underwriters to expedite approval processes and address any issues promptly.
- Educated clients on various mortgage products, terms, and conditions to facilitate informed decisions.
- Developed comprehensive understanding of regulatory compliance requirements within mortgage lending practices.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Successful completion of NMLS Safe testing
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.
Small Business Account Manager
AT&T
07.2007 - 09.2023
- Demonstrated success in exceeding sales goals by identifying customers needs and appropriate solutions, being in the top 10% nationally.
- Analyzed client accounts to identify opportunities for upselling and cross-selling services.
- Collaborated with internal teams to streamline account management processes.
- Proven ability to connect with customers and build trust in order to develop and nurture long-term relationships.
- Developed strong relationships with clients, which led to higher customer retention and increased referrals.
- Developed tailored solutions for small business clients based on individual needs.
- Managed client relationships to enhance customer satisfaction and retention.
- Utilized CRM software to track client interactions and maintain updated records.
Education
No Degree - Criminal Justice
Cuyahoga Community College
Cleveland, OHSkills
- Positive and professional attitude
- Teamwork and collaboration
- Strong problem solving and leadership skills
- Highly organized and detail oriented
- Effective communication skills
- Dependable and strong work ethic
- Multitasking Abilities
- Active listening
Timeline
Mortgage Analyst
Reliance First Capital
12.2024 - Current
Mortgage Loan Officer
Rocket Mortgage
05.2024 - 12.2024
Small Business Account Manager
AT&T
07.2007 - 09.2023
No Degree - Criminal Justice
Cuyahoga Community College
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