Tiffany Wickers
Browns Mills,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
13
13
years of professional experience
Work History
Mortgage Customer Service Representative
Cenlar FSB
Ewing, NJ
12.2023 - Current
- Maintained accurate records of all customer interactions within database system.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Teller
ABCO Federal Credit Union
Willingboro, NJ
05.2021 - 10.2023
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Explained account information to customers in detail as needed.
- Followed up on requests from customers in a timely manner.
- Explained the features of various banking products available to customers.
- Received and counted daily inventories of cash, drafts and checks.
Customer Service Manager
Banana Republic Factory Store
Jackson , NJ
04.2011 - 05.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Evaluated employee job performance and motivated staff to improve productivity.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
Education
High School Diploma -
Allentown High School
Allentown, NJ06-2000
Skills
- Organization
- Strong Interpersonal Skills
- Follow-Up Skills
- Computer Skills
- Call Documentation
- Remote Office Availability
- Understanding Customer Needs
- Team Collaboration
- Problem-Solving
- Professional Telephone Demeanor
- Policies and Procedures Adherence
- Multitasking
- Raiser's Edge
- Professional Demeanor
- Inbound Call Management
- High-Energy Attitude
- Time Management Abilities
- Adaptability and Flexibility
- Microsoft Office
- Account Updates
- Calm Under Pressure
- Task Prioritization
Timeline
Mortgage Customer Service Representative
Cenlar FSB
12.2023 - Current
Teller
ABCO Federal Credit Union
05.2021 - 10.2023
Customer Service Manager
Banana Republic Factory Store
04.2011 - 05.2021
High School Diploma -
Allentown High School
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