Lutchman Sagar
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Mortgage industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry level position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Mortgage Customer Service Representative
Truist Bank
Orlando, FL
08.2021 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sanitation Worker
McLane Company
Kissimmee, FL
06.2021 - 08.2021
- Reduced waste accumulation by promptly collecting and disposing of trash from designated areas.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Ensured public safety by removing hazardous materials and reporting potentially dangerous situations to supervisors.
- Streamlined cleaning processes through the efficient use of equipment such as pressure washers, vacuum trucks, and brooms.
School Administrator
St. Augustine Community College
St. Augustine, Trinidad.
09.2011 - 03.2021
- Streamlined school operations by implementing efficient administrative processes and procedures.
- Enhanced staff performance through regular training sessions and performance evaluations.
- Reduced operational costs by optimizing resource allocation and budget management.
- Boosted student enrollment rates with strategic marketing initiatives and community outreach programs.
- Fostered positive relationships among teachers, students, parents, and other stakeholders through effective communication strategies.
- Ensured a safe learning environment by establishing strict safety protocols and emergency response plans.
- Managed daily school activities, overseeing scheduling, staffing, and facility maintenance tasks to ensure smooth operations.
- Promoted academic excellence by collaborating with teachers on curriculum development and instructional strategies.
- Designed assessment tools to measure student progress effectively, allowing for targeted intervention when necessary.
Education
Post Graduate Diploma. - Diploma in Education
University Of The West Indies
St. Augustine. Trinidad.07.2005
Bachelor of Science - Economics
University Of The West Indies
St. Augustine, Trinidad09.1989
Skills
- Follow-Up Skills
- Problem Solving
- Attention to Detail
- Excellent Communication
- Adaptability
- Customer Focus
- Conflict Resolution
- Strong Interpersonal Skills
- Escalation Handling
- Time Management
- Organization
- Multitasking
- Active Listening
- Teamwork and Collaboration
Timeline
Mortgage Customer Service Representative
Truist Bank
08.2021 - 11.2023
Sanitation Worker
McLane Company
06.2021 - 08.2021
School Administrator
St. Augustine Community College
09.2011 - 03.2021
Post Graduate Diploma. - Diploma in Education
University Of The West Indies
Bachelor of Science - Economics
University Of The West Indies