Tiffany Wiggins-Blackmon
Lovelady
Summary
Dedicated and results-driven professional with a diverse background in mental health, healthcare navigation, and case management. Known for strong interpersonal skills, initiative, and the ability to adapt in dynamic environments quickly, and experienced in coordinating care, supporting vulnerable populations, and collaborating with multidisciplinary teams to improve client well-being and access to services.
Overview
18
18
years of professional experience
Work History
Intern
Burke Mental Health Services
08.2025 - Current
- Observed licensed clinicians conducting biopsychosocial assessments, therapy sessions, and crisis interventions
- Gained exposure to treatment planning processes and the use of evidence-based practices (e.g., trauma-informed care, CBT-informed approaches)
- Attended multidisciplinary team meetings to understand collaborative care and case coordination
- Observed and facilitated individual and group therapy sessions, including psychoeducation and coping skills development
- Developed understanding of DSM-5 diagnostic criteria and clinical decision-making processes
- Learned proper clinical documentation standards and ethical considerations, including HIPAA compliance
- Shadowed case management activities, including resource referrals and service coordination
- Strengthened knowledge of professional boundaries and the NASW Code of Ethics in practice
Health Navigator
Main Street Health
05.2023 - 07.2024
- Participates in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Facilitates nursing care and individual patient and family education to support high risk and chronic disease management.
- Consults with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
- Assists with and facilitated transition of care from hospitals, rehabilitation facilities, and skilled nursing facilities to home.
- I help Medicare patients navigate Healthcare challenges in rural America.
- I develop strong relationships with patients and their families to assist them with their care.
- My daily duties include serving as an extra set of hands at Huntsville Family Medicine.
- I work one on one with Medicare patients to help them with resources, referrals, prescription assistance programs, medical equipment, and anything that affects their quality of life in any way.
- I help coordinate care when patients are discharged from the hospital or need to be placed in a long-term care facility, nursing home, rehabilitation center or assisted living.
- I upload all Care Coordination Assessments and enter them into the Main Street CoOp system and the Aprima EMR System.
- I use data to support patients with medication adherence via reminders by discussing with them in person, via phone or with their caregivers.
- I make calls for patient experience post visit, and quality gaps. I help them set up appointments to get colonoscopies, mammograms, diabetic eye exams etc.
- I use software to track progress on scheduling patients for preventative health screenings.
- I maintain a record of patient interactions and communicate with providers using electronic health records.
- I educate and coach patients about their healthcare options, insurance benefits and common medical conditions.
- I work closely with the Doctors and Nurses to help with submitting orders to Home Health, Nutritionists and Durable Medical Equipment.
- I assist healthcare providers with administrative tasks associated with patient outcomes.
- I make 50 outbound calls daily to follow up with the patients for any needs they may have.
- I connect patients to community resources. I am the top Navigator in Texas for Happy Patient Stories and other measures.
Owner
Crockett Printing
Crockett
11.2019 - 09.2023
- Responsible for all Accounting, Sales, Payroll, Purchasing, Quality Control, Customer Service and Marketing
- Daily duties include graphic design, printing, cutting, cashier, quotes, Excel, QuickBooks, Microsoft Office, Microsoft Publisher, Outlook, Microsoft Word, etc.
- Managed day-to-day business operations.
Operations/Case Manager
Family Promise Of Montgomery County
06.2019 - 11.2019
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- I served as a member of the organizational management team reporting to the Executive Director.
- Maintained all donations, donor records, and related analysis Managed grant receipts and required reporting documentation.
- Managed and analyzed all client data for grant reporting and goal strategies.
- Oversaw monthly and quarterly assessments and forecasts of organizations grant financial performance against budget, financial and operational goals.
- Oversaw short and long-term financial and managerial reporting.
- Communicated with host congregation coordinators in matters regarding family profiles, living arrangements, needs and transportation.
- Ensured proper implementation of policies and practices with host churches Created, managed, implemented programs and activities for guest families and graduate families, in collaboration with Executive Director.
- Coordinated volunteers for meals during hotel weeks Scheduled semi-annual coordinators meetings and evening meals.
- Interviewed and schedule volunteers for the Day Center Communicated with and schedule Life Skills instructors.
- Communicated with bank representatives for family's financial curriculum.
- Carryout the 'intake' process prior to families entering the program (includes assessment to determine eligibility for admittance).
- Develop individual case plans for each family admitted to FPMC (includes the steps and a timetable the family will follow).
- Reviewed the case plan with the family two to three times per week.
- Advocated on behalf of the guests as needed to help them access essential social services.
- Carryout the 'transition' process when families leave the program (exit interviews, long-range goals).
- Managed a support and information system for guests who have participated in FPMC.
- Tracked the success of families who have exited the program with regard to permanent housing and continued employment.
South Central Regional Accounts Receivable Supervisor
Convergint Technologies LLC
Houston
05.2014 - 05.2019
- Traveled to train A/R employees and staff as needed
- Drove the collections for Houston
- Invoicing using Spectrum software
- Portal billing entry including, Ariba, Textura, GC Pay, ADP, and ePayables
- Managed four A/R and Contract Administration colleagues at the Houston location
- Trained and support the A/R employees in the South Central Region including Houston, Austin, San Antonio, and Louisiana
- Reviewed all project bookings to ensure accuracy.
Office Manager
Convergint Technologies LLC
Houston
05.2014 - 05.2019
- Executive Assistant for the General Manager
- Human Resource contact for Houston location
- Involved in all interviewing, candidate selection, onboarding, benefits, new hire orientations, and exiting process
- Set up interviews and track all potential candidates to ensure proper communication during the hiring process
- Entrusted with all confidential employee information to ensure privacy and confidentiality
- Event coordination and manager for all corporate events in Houston including fundraisers, office contests, colleague celebrations and appreciation, Town Hall meetings, company picnics, Social Responsibility Day, and Christmas parties
- Coordinate lunches and meetings to ensure the visitors feel welcome
- Payroll processing for nine locations using timesheet entry into Ceridian payroll software
- Enter expenses for all colleagues using spreadsheets and general ledger accounts
- Set up Travel and hotel stays for local colleagues and management team
- Contract Administration: overseeing and processing all legal contracts and COI requests
- Create PowerPoint presentations and Excel spreadsheets as needed
- Order supplies and maintain all building maintenance for the Houston office
- Support 120 colleagues for all of their Insurance/HR/Payroll needs
- Four direct reports that include two Administrative Assistants and two Project Coordinators in which duties include booking projects, close-out documents, off-site training set up, process implementation, project tracking, AIA progress billings, timesheet entry, supply and uniform orders.
Accounts Receivable Supervisor
Apache Industrial Services
Houston
09.2013 - 05.2014
- Supervised three employees in the A/R Department
- Reviewed and release all T &M, Lump Sum, and Progressive billings created by the A/R Specialists from four different branches by recalculating hours from timesheets and billing summaries to ensure accuracy before submitting invoices to customers
- Reviewed and release payment applications created by A/R employee to ensure accuracy
- Created and maintained spreadsheets to keep track of billings
- Collections of all past receivables and maintained aging reports
- Set up customers and set up Tax ID's in Microsoft Dynamics
- Created Borrowing Base Spreadsheet and Certificate to submit to the bank for bank loans
- Created Customer Concentration Report monthly for four different acquired companies
- Collected over four million dollars in old debt since September 2013 by having to prove the customer still owed the old debt by creating spreadsheets and making corrections in the system because of misapplications
- Prepared Lien Releases for each invoice as needed
- Ensured appropriate sales tax is applied to invoices.
Accounts Receivable
AIV Inc.
Houston
08.2008 - 09.2013
- Prepared and posted daily cash receipts/domestic and international currency
- Mailed invoices
- Posted domestic and international wires
- Ran credit checks on domestic and international customers
- Filled out credit inquiries
- Released and approve orders based on customer credit status
- Scanned checks into electronic filing system
- Set up new customers and branches
- Trained new employees
- Reconciled credit card transaction register
- Created invoices
- Reconciled bank statements
- Created freight invoices
- Credit/debit memos
- Collections
- Checked bank wires daily in all branches domestic and international
- Applied appropriate international taxes to invoices including VAT, GST, HST taxes.
Education
Bachelor of Social Work - Social Work
The University of Texas At Arlington
Arlington, TX05-2026
Certified Christian Life Coach -
Center for Christian Coaching
05-2022
Bachelor of Arts - Biblical Counseling
American Seminary
12-2020
Associate of Arts - Biblical Studies
The Way Bible College
12-2014
Skills
- Epicor Prophet 21 software
- QuickBooks
- Ceridian Payroll
- Microsoft Dynamics (Solomon)
- Spectrum
- Microsoft Office
- Intermediate Excel
- Contract Admin software
- Aprima
- Networking with staff
- Goal Setting
- Training and Teaching
- Client Needs Assessment
- Patient Evaluation
- Managing records
- Individual Counseling
- Schedule Coordination
- Case Management
- Patient confidentiality
- Healthcare Systems Knowledge
- Resource Navigation
- Health Education
- Community Resources
- Medical Terminology
- Community advocate
- Critical Thinking
- Decision-Making
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Operations Management
- Business Administration
- MS office
- Attention to detail
- Empathy building
- Multicultural competence
- Multidisciplinary team collaboration
- Staff training and onboarding
- Confidential case documentation
- Case management
Volunteer Experience
- World Changers on Mission Group, Missions
- Annual ASIS Teddy Bear Event, Distribute Teddy Bears every year to the children at Texas Children's Hospital
- Executive Women's Alliance (EWA) of Montgomery County, Member and Mentor. Women of Vision Mentoring Program at Conroe High School
- Houston County Career Women, Former Officer
- Hearts In Serenity, Founder and Minister
- Crockett Area Chamber of Commerce, Former Board Director
Awards
- Golden Key International Honours Society, 09/24, Member
- The National Society of Collegiate Scholars, 02/25, Member
- Phi Alpha Honors Society, 11/25, Member
- Dean’s List at The University of Texas at Arlington, 12/24, 03/25, 06/25, 12/25
- President’s List at The University of Texas at Arlington, 12/25
- The Honor Society of Phi Kappa Phi, 03/26, Member
Timeline
Intern
Burke Mental Health Services
08.2025 - Current
Health Navigator
Main Street Health
05.2023 - 07.2024
Owner
Crockett Printing
11.2019 - 09.2023
Operations/Case Manager
Family Promise Of Montgomery County
06.2019 - 11.2019
South Central Regional Accounts Receivable Supervisor
Convergint Technologies LLC
05.2014 - 05.2019
Office Manager
Convergint Technologies LLC
05.2014 - 05.2019
Accounts Receivable Supervisor
Apache Industrial Services
09.2013 - 05.2014
Accounts Receivable
AIV Inc.
08.2008 - 09.2013
Bachelor of Social Work - Social Work
The University of Texas At Arlington
Certified Christian Life Coach -
Center for Christian Coaching
Bachelor of Arts - Biblical Counseling
American Seminary
Associate of Arts - Biblical Studies
The Way Bible College