Tiffany Wilkinson
Lakewood,WA
Summary
Dynamic retail operations leader with a proven track record at Rite Aid, excelling in customer service and inventory management. Skilled in coaching and mentoring teams to achieve sales goals and enhance compliance with safety regulations. Recognized for developing efficient systems that improved productivity and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Rite Aid
Yucca Valley, CA
02.2019 - Current
- Assisted with daily operations to meet standards of service and quality.
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed a system for tracking inventory and ordering supplies as needed.
- Supervised and led employees to maintain productivity and customer service levels.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Assistant Store Manager
Harbor Freight Tools USA
Yucca Valley, CA
01.2016 - 02.2018
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Examined merchandise to correctly price and display products.
- Contributed to organizational initiative to achieve weekly sales, budget and other targeted goals.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Oversaw aspects of maintenance, inventory and daily activity management.
Front End Supervisor
The Home Depot Inc
Yucca Valley, CA
09.2011 - 12.2015
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Managed customer complaints and rectified issues to complete satisfaction.
- Delegated work to 30+ employees based on shift requirements, individual strengths, and unique training.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Delivered consistent training and support to front end employees in operations and customer service strategies.
- Achieved sales goals and business objectives by motivating staff, and promoting company programs.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
Education
High School Diploma -
Yucca Valley High School
Yucca Valley, CA06.2006
Skills
- Retail operations management
- Customer service and rapport
- Regulatory compliance
- Workplace safety
- Coaching and mentoring
- Inventory management
Timeline
Assistant Manager
Rite Aid
02.2019 - Current
Assistant Store Manager
Harbor Freight Tools USA
01.2016 - 02.2018
Front End Supervisor
The Home Depot Inc
09.2011 - 12.2015
High School Diploma -
Yucca Valley High School