Tiffany Wilkinson
Steilacoom,WA
Summary
Retail operations leader with experience in customer service, inventory control, and cash handling across store and branch settings. Leads teams through scheduling, training, and daily support while maintaining safety, compliance, and accurate transactions. Known for improving order, service quality, and the customer experience.
Overview
11
11
years of professional experience
Work History
Teller
KeyBank
Lakewood, WA
09.2025 - Current
- Cultivated client relationships through personalized interactions, enhancing customer loyalty.
- Processed currency transactions efficiently in a high-volume environment.
- Explained account information to customers in detail.
- Resolved client concerns with courteous service and clear communication, ensuring customer satisfaction.
- Assisted branch team with opening, closing, and customer service tasks to streamline operations.
- Followed KeyBank security policies and cash handling procedures.
Assistant Manager
Rite Aid
Yucca Valley, CA
02.2019 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Supervised and led employees to maintain productivity and customer service levels.
- Resolved customer service inquiries and complaints promptly to enhance customer satisfaction.
- Coordinated training sessions for new hires to effectively integrate them into the workplace.
- Supported daily operations to ensure service and quality standards were met.
- Developed a system for tracking inventory and ordering supplies.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
Assistant Store Manager
Harbor Freight Tools USA
Yucca Valley, CA
01.2016 - 02.2018
- Led teams in planning, implementing, and executing merchandising and operational initiatives to enhance business effectiveness.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Oversaw merchandise replenishment and customer interactions to maintain store presentation and ensure positive shopping experiences.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Conducted regular performance reviews of staff to identify improvement areas and support staff development.
- Contributed to organizational initiative to achieve weekly sales, budget and other targeted goals.
Education
High School Diploma -
Yucca Valley High School
Yucca Valley, CA06-2006
Skills
- Teller transactions
- Teller operations
- Transaction processing
- Cash handling
- Customer service and rapport
- Financial regulations
- Safety procedures
- Inventory management
- Team training
- Retail operations management
Timeline
Teller
KeyBank
09.2025 - Current
Assistant Manager
Rite Aid
02.2019 - Current
Assistant Store Manager
Harbor Freight Tools USA
01.2016 - 02.2018
High School Diploma -
Yucca Valley High School