Tiffany Williams
Troy,NY
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Private Duty Home Health Aide
Private Client
Green Island, NY
05.2022 - Current
- Administered prescribed medications on time while documenting any changes in health condition or response to medication.
- Assisted patients with activities of daily living such as bathing, grooming, dressing, and toileting.
- Responded quickly to emergency situations such as falls or seizures.
- Prepared meals according to dietary restrictions and preferences while ensuring proper nutrition.
- Provided companionship to elderly or disabled clients by reading aloud, talking about current events, playing cards and games, and other activities.
- Encouraged clients to participate in recreational activities like walking outdoors or exercising indoors.
- Delivered individualized care and services management for patients.
Front End Associate
Price Chopper
Watervliet, New York
02.2016 - 11.2019
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
- Performed daily opening and closing procedures according to standard operating procedures.
- Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.
- Processed customer transactions and provided excellent customer service.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Engaged with customers to ensure a positive shopping experience.
- Participated in periodic team meetings to discuss targets, achievements, and areas for improvement.
Crew Shift Leader
Dunkin' Donuts
Troy, New York
09.2010 - 06.2013
- Supervised employees during shifts to ensure tasks were completed according to standards set by management.
- Monitored inventory levels and ordered supplies as needed.
- Resolved customer complaints in a professional manner while ensuring their satisfaction with the product or service.
- Performed daily opening and closing duties such as counting cash drawers, reconciling tills, and restocking supplies.
- Monitored employee performance, provided feedback, and coached employees to enhance their customer service skills.
- Assessed individual team member abilities and aptitudes, incorporating into shift duties to promote happy employees and effective workflows.
Housekeeping Supervisor
Travelodge By Wyndham
Latham, New York
02.2010 - 10.2011
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Verified each completed room against standard plans to maintain consistency.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Established and enforced procedures and work standards, promoting team performance and safety.
Third Key Supervisor
Yankee One Dollar
Watervliet, NY
08.2007 - 01.2010
- Resolved customer complaints using effective communication techniques and problem-solving methods.
- Managed cashiering duties such as opening and closing registers and reconciling daily sales reports.
- Engaged customers directly by providing product recommendations or answering questions about services offered.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Counted and balanced registers.
Education
GED -
Albion
Albion, NY10-2015
Bachelor of Arts - Human Services Concentrating in Substance Abuse
Southern New Hampshire University
Hooksett, NHSkills
- Medication administration
- Patient monitoring
- Emergency response
- Customer service
- Team supervision
- Effective communication
- Problem solving
- Time management
- Compassionate caregiving
- Pain management
- Safety procedures
- Personal care services
Certification
- Certified in Horticulture
Timeline
Private Duty Home Health Aide
Private Client
05.2022 - Current
Front End Associate
Price Chopper
02.2016 - 11.2019
Crew Shift Leader
Dunkin' Donuts
09.2010 - 06.2013
Housekeeping Supervisor
Travelodge By Wyndham
02.2010 - 10.2011
Third Key Supervisor
Yankee One Dollar
08.2007 - 01.2010
GED -
Albion
Bachelor of Arts - Human Services Concentrating in Substance Abuse
Southern New Hampshire University