Tiffany Williams
Troy,NY
Summary
Proactive Healthcare Professional experienced in compassionate caregiving and effective communication. Enhanced patient well-being through expertise in patient monitoring, medication administration, and emergency response. Focused on fostering strong relationships with clients and supporting team success.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Private Duty Home Health Aide
Private Client
Green Island, NY
05.2022 - Current
- Assisted patients with activities of daily living such as bathing, grooming, dressing, and toileting.
- Administered prescribed medications on time while documenting any changes in health condition or response to medication.
- Responded quickly to emergency situations such as falls or seizures.
- Prepared meals aligned with dietary restrictions and preferences, promoting proper nutrition for optimal health.
- Provided companionship to elderly or disabled clients through engaging activities, enhancing emotional well-being and reducing feelings of isolation.
- Encouraged participation in recreational activities, fostering physical activity and improving overall quality of life.
- Ensured tailored services to meet the unique needs of each patient.
Front End Associate
Price Chopper
Watervliet, New York
02.2016 - 11.2019
- Processed customer transactions and provided excellent customer service.
- Engaged with customers to ensure a positive shopping experience.
- Managed returns and exchanges efficiently, contributing to high customer satisfaction.
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Engaged with customers to create a positive shopping experience.
- Participated in team meetings to discuss targets and areas for improvement, fostering collaboration.
Crew Shift Leader
Dunkin' Donuts
Troy, New York
09.2010 - 06.2013
- Supervised employees during shifts to ensure timely completion of tasks according to management standards.
- Tracked inventory levels and placed supply orders.
- Resolved customer complaints professionally, enhancing satisfaction with products and services.
- Performed daily opening and closing duties such as counting cash drawers, reconciling tills, and restocking supplies.
- Monitored employee performance, provided constructive feedback, and coached team members to improve customer service skills.
- Assessed individual team member abilities and aptitudes, incorporating into shift duties to promote happy employees and effective workflows.
Housekeeping Supervisor
Travelodge By Wyndham
Latham, New York
02.2010 - 10.2011
- Managed room assignments, special guest requests, and status of vacant and occupied rooms to ensure smooth operations.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Organized and stocked room attendant carts with supplies for efficient service delivery.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Developed and enforced procedures and work standards to enhance team performance and ensure safety compliance.
Third Key Supervisor
Yankee One Dollar
Watervliet, NY
08.2007 - 01.2010
- Engaged customers by providing tailored product recommendations and addressing inquiries about services to enhance customer satisfaction.
- Resolved customer complaints using effective communication techniques and problem-solving methods.
- Managed cashiering duties, including opening and closing registers and reconciling daily sales reports to ensure accurate financial operations.
- Promoted a positive work atmosphere to enhance collaboration and morale among team members., boosting team morale and collaboration among staff.
- Cultivated a supportive work environment by encouraging open communication and teamwork among staff.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Education
GED -
Albion
Albion, NYBachelor of Arts - Human Services Concentrating in Substance Abuse
Southern New Hampshire University
Hooksett, NHSkills
- Medication administration
- Patient monitoring
- Emergency response
- Pain management
- Personal care services
- Mobility assistance
- Grooming assistance
- Bathing support
- Toileting assistance
- Patient transfer
- Motion exercises
- Fall prevention
- First aid
- Progress reporting
- Care coordination
- Safety protocols
- Safety compliance
- Effective communication
- Client engagement
- Recreational engagement
- Problem solving
- Time management
- Detail orientation
- Compassionate care
- Conflict management
- Progress reporting
- Client care
Certification
- Certified in Horticulture
Timeline
Private Duty Home Health Aide
Private Client
05.2022 - Current
Front End Associate
Price Chopper
02.2016 - 11.2019
Crew Shift Leader
Dunkin' Donuts
09.2010 - 06.2013
Housekeeping Supervisor
Travelodge By Wyndham
02.2010 - 10.2011
Third Key Supervisor
Yankee One Dollar
08.2007 - 01.2010
GED -
Albion
Bachelor of Arts - Human Services Concentrating in Substance Abuse
Southern New Hampshire University