Tiffany Williams
Saginaw,MI
Summary
Results-driven Pharmacy Technician Trainee with expertise in patient record management and pharmacy software. Experienced in enhancing patient care through accurate medication record maintenance and effective team communication. Background in veterinary assistance complements strong skills in animal restraint and patient profile management. Committed to delivering compassionate care in fast-paced environments while ensuring exceptional customer service.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician Trainee
Princings Pharmacy
Saginaw, MI
10.2025 - Current
- Operated pharmacy software to input prescription information and patient records.
- Collaborated with team members to ensure timely service during peak hours.
- Maintained patient profiles and medication records.
- Communicated effectively with other members of the health care team regarding medication orders and refills.
- Compiled customer demographic, allergy, and medical history background.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Informed customers of potential drug interactions.
- Retrieved prescription requests from patients or healthcare providers via telephone or fax machine.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Answered telephones to respond to questions or requests.
- Established or maintained medications and other patient profiles.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
Veterinary Assistant/Receptionist
Sheridan Animal Hospital
Sheridan, MI
01.2022 - 10.2024
- Assisted veterinarians during examinations and medical procedures.
- Maintained cleanliness and organization of animal care areas.
- Monitored vital signs and reported changes to veterinary staff.
- Administered medications and vaccinations as directed by veterinarians.
- Provided compassionate care to animals in distress or recovery.
- Educated pet owners on health care and preventive measures.
- Handled administrative tasks including scheduling appointments and managing records.
- Supported surgical procedures by preparing instruments and equipment.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Assisted veterinarians in examining animals.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Dispensed medications orally or topically as directed by veterinarian.
- Cleaned and sterilized exam rooms between appointments.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Maintained accurate medical records of all patients.
- Obtained information and history from clients to maintain medical charts.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Communicated with veterinarians and staff members to maintain patient flow.
- Provided emotional support to pet owners during difficult times.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Ensured that cages were kept clean at all times.
- Released patients to owners with care directions from veterinary staff.
- Provided detailed patient care instructions to pet owners.
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
- Operated radiographic and ultrasound equipment.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Prepared laboratory slides for microscopic examinations.
- Trained new veterinary staff on office procedures and requirements.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Recorded patient food and water intake and output levels on a daily basis.
- Ordered medication refills when needed.
- Documented and tracked treatment activities.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Attended regular continuing education courses related to veterinary medicine.
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Responded promptly to emergency calls after hours.
- Sterilized and maintained veterinary care instruments and equipment.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Restocked and sanitized exam rooms for ample supplies and disease control.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Interpreted lab results for heartworm testing, parasites, and skin scrapings.
- Examined animals for behavioral changes or clinical symptoms indicating illness or injury.
- Clipped animals' claws and polished teeth to maintain hygiene.
- Delivered emergency first aid to sick or injured animals.
- Completed enemas, catheterizations and intravenous feedings.
- Greeted clients and their pets with warmth and professionalism.
- Managed appointment scheduling using veterinary practice management software.
- Answered phone calls and addressed client inquiries effectively.
- Maintained clean and organized reception area for a welcoming environment.
- Coordinated communication between clients and veterinary staff efficiently.
- Processed payments and managed client accounts accurately.
- Assisted veterinarians with patient check-ins and document handling.
- Handled pet records and ensured confidentiality of client information.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Assisted with special projects assigned by management when required.
Vetinarian Assisant
Afterhours Veterinary Care
Sheridan, Michigan
05.2022 - 08.2023
- Assisted veterinarians during examinations and treatments for various animals.
- Managed appointment scheduling and coordinated client communications effectively.
- Prepared examination rooms and ensured cleanliness and organization of supplies.
- Maintained accurate patient records and updated medical histories regularly.
- Supported inventory management by tracking supplies and placing orders.
- Facilitated the intake process by gathering patient information from clients promptly.
- Collaborated with team members to enhance workflow efficiency in the clinic environment.
- Greeted visitors, clients and guests in a professional manner.
- Entered data into databases accurately and efficiently.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Developed positive relationships with internal customers through effective communication techniques.
- Assisted in the preparation of reports, presentations and correspondence.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Handled confidential information with discretion and integrity.
- Assisted in the development of new policies and procedures to improve operational efficiency.
- Maintained positive working relationships with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
- Coordinated support to facilitate general office operations.
- Stocked inventory and ordered office and kitchen supplies.
- Offered reception coverage to relieve staff during absences or breaks.
- Reviewed and approved vendor invoices.
- Performed accounting or financial analysis.
- Participated in credit and collections activities.
Education
High School Diploma -
Hill McCloy High School
Montrose, Michigan05-2003
Skills
- Patient record management
- Pharmacy software
- Data management
- Data entry accuracy
- Remote office setup
- Animal restraint techniques
- Team collaboration
- Excellent communication
Timeline
Pharmacy Technician Trainee
Princings Pharmacy
10.2025 - Current
Vetinarian Assisant
Afterhours Veterinary Care
05.2022 - 08.2023
Veterinary Assistant/Receptionist
Sheridan Animal Hospital
01.2022 - 10.2024
High School Diploma -
Hill McCloy High School