Tiffany Williams
Williston,SC
Summary
Customer Service Representative with a strong focus on enhancing customer experiences through effective communication and analytical problem-solving. Expertise in providing customized solutions that foster loyalty and satisfaction, while maintaining high service standards across various interactions.
Overview
13
13
years of professional experience
Work History
Driver Help Desk Associate
Wayfair Remote
Williston, South Carolina
01.2022 - 02.2025
- Monitored routes to ensure on-time and compliant deliveries, enhancing overall delivery reliability.
- Maintained delivery schedules without compromising safety.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Coordinated with warehouse staff to optimize cargo loading and unloading processes, improving operational flow.
- Collaborated with team members to streamline response time and elevate service quality.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Documented customer interactions in the ticketing system for tracking purposes.
Customer Service Consultant
Wayfair Remote
Williston, South Carolina
07.2021 - 12.2021
- Answered constant flow of customer calls with minimal wait times.
- Troubleshooted and resolved customer service inquiries while building a relationship with the customer.
- Assisted customers with post-order issues, ensuring resolution of returns, replacements, refunds, delivery status, and back order inquiries.
- Managed timely and effective replacement of damaged or missing products.
- Utilized various software applications to streamline customer service processes.
- Adapted quickly to changing circumstances, ensuring customer needs were met effectively.
Customer Service Associate
Dominion Energy
10.2018 - 10.2019
- Responded to customer requests, delivering tailored support and recommendations to meet specific needs.
- Provided customer care by addressing requests, assisting with product selection, and managing order processes.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers on resolved issues, ensuring satisfaction and reinforcing high standards of service.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reported electric and gas emergencies and outages to ensure timely response and safety.
Customer Service Representative
Southwest Gas
09.2015 - 09.2017
- Resolved billing inquiries and discrepancies, enhancing customer satisfaction through accurate and timely support.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Adhered to customer call guidelines for service levels and productivity, ensuring efficient handling of customer interactions.
- Coordinated scheduling of customer orders for service initiation and disconnection. to establish and disconnect service, made payment arrangements.
- Managed gas-related emergency situations per company policy, ensuring safety and compliance while addressing urgent customer needs.
Member Service Representative
AmeriHealth Caritas
11.2011 - 06.2015
- Responsible for responding in a timely, professional, and courteous manner to all providers andmembers needs in a call center environment.
- Provided information about available plan benefits to members.
- Responsible for responding in a timely, professional, and courteous manner to all providers and
members needs in a call center environment. - Created and implemented Service Center policies and quality assurance measures to enhance service delivery.
- Cultivated strong interdepartmental relationships in call center through effective communication.
Education
Bachelor of Science - Business Management
AIU University
Schaumburg, IL12-2027
Skills
- Call Center Operations
- Route Optimization
- Route logs
- Microsoft Excel
- Customer Support
- High-Volume Environments
- Policy and Procedure Adherence
- Understanding Customer Needs
- Performance Review
- Time management strategies
- Collaborative teamwork
- Active listening
- Comprehensive evaluations
Timeline
Driver Help Desk Associate
Wayfair Remote
01.2022 - 02.2025
Customer Service Consultant
Wayfair Remote
07.2021 - 12.2021
Customer Service Associate
Dominion Energy
10.2018 - 10.2019
Customer Service Representative
Southwest Gas
09.2015 - 09.2017
Member Service Representative
AmeriHealth Caritas
11.2011 - 06.2015
Bachelor of Science - Business Management
AIU University