TIFFANY WRIGHT
Humble,TX
Summary
Resourceful Customer Service Advisor recognized for high productivity and efficient task completion. Possess specialized skills in conflict resolution, customer satisfaction analysis, and communication strategies. Excel in empathy, active listening, and problem-solving to enhance customer experience and resolve issues promptly.
Overview
19
19
years of professional experience
Work History
Customer Service Advisor
Concentrix
Laredo, Tax
01.2024 - Current
- Monitored customer satisfaction levels through surveys and feedback forms.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
- Maximized revenue by proactively building and managing key customer relationships.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Identified customer needs and offered solutions to enhance the customer experience.
PPx expert
Asurion
Houston, TX
01.2023 - Current
- Company Overview: PPx expert, Asurion, Houston, TX
- Proficiently upselling during customer calls, enhancing revenue streams
- Effectively processing insurance claims, ensuring customer satisfaction
- Delivering exceptional customer service, fostering client loyalty
- Completing deductible refunds accurately and promptly
- Directly interacting with customers, building strong relationships
- Enhanced customer loyalty by tailoring sales offers, boosting satisfaction and retention
- Partnered with team to refine upselling techniques, significantly increasing revenue
- Passionately provided empathetic customer support, fostering strong brand relationships
- Efficiently processed deductible refunds, enhancing operational efficiency and customer trust
- Utilized the customer feedback system, improving service quality and efficiency
- boosting team knowledge and performance
- Analyzed customer interactions to identify upselling opportunities, enhancing revenue
- Mastered PPx systems, ensuring error-free deductible refunds and claim handling
- Developed new upselling strategy, integrating customer feedback for personalized offers
- PPx expert, Asurion, Houston, TX
Senior Customer Service Advisor
Party City
Woodcliff Lake, New Jersey
01.2021 - 12.2024
- Managed escalations efficiently while maintaining positive relationships
- Managed escalations efficiently while maintaining positive relationships with clients.
- Strengthened customer retention by offering discount options.
- Promoted available products and services to customers during service, account management and order calls.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Updated system with order specifics and customer details, preferences, and billing information.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Remote customer service seasonal
Omaha Steaks
09.2022 - 01.2023
- Company Overview: Remote customer service seasonal, Omaha Steaks, Remote
- Managed remote customer service operations for Omaha Steaks
- Efficiently handled inbound calls in a remote setting
- Implemented scripted sales strategies to drive revenue
- Efficiently handled inbound sales, resolving disputes & confirming transactions, boosting customer satisfaction
- Analyzed customer needs during calls to upsell effectively, ensuring a personalized service experience
- Focused on resolving payment issues quickly, ensuring smooth transaction processes for customers
- Provided comprehensive solutions to customer inquiries, fostering a supportive and understanding service environment
- Implemented creative strategies to enhance customer interaction and sales opportunities during calls
- Elevated customer service by swiftly resolving payment and dispute issues, ensuring smooth transactions
- Remote customer service seasonal, Omaha Steaks, Remote
Mail Handler Assistant
United States Postal Service
Houston, TX
10.2020 - 04.2022
- Company Overview: Mail Handler Assistant, United States Postal Service, Houston, TX
- Facilitated efficient mail distribution by loading/unloading packages from trucks
- Streamlined outgoing bulk mail sorting, enhancing operational efficiency
- Prepared mail/packages for delivery, ensuring timely dispatch
- Processed and cancelled damaged mail, maintaining mail integrity
- Operated forklift for mail/package transportation, optimizing facility workflow
- Efficiently managed mail flow, reducing delivery times by optimizing sorting and loading processes
- Meticulously sorted and processed high volumes of mail, ensuring accurate distribution
- Introduced a new system for damaged mail handling, enhancing recovery and processing efficiency
- Provided key support in forklift operations, improving safety and operational flow in the facility
- Passionately contributed to team efforts in mail preparation and delivery, ensuring customer satisfaction
- Mail Handler Assistant, United States Postal Service, Houston, TX
Senior Sales Advisor
CDS (Club Demonstration Services)
Humble, TX
07.2015 - 01.2022
- Company Overview: Sales Advisor, CDS (Club Demonstration Services), Humble, TX
- Led direct customer sales, fostering interactive strategies for enhanced experience
- Exceeded daily sales targets with effective product demonstrations
- Coordinated closing shifts, optimizing workflow
- Guided new employees towards full productivity, building a strong, collaborative team
- Analyzed customer feedback to refine live demos, significantly lifting product sales
- Pioneered customer engagement techniques, boosting team morale and sales
- Fostered a team-focused environment, enhancing productivity and sales effectiveness
- Energized sales floor with dynamic product presentations, driving significant sales uplift
- Sales Advisor, CDS (Club Demonstration Services), Humble, TX
- Greeted and assisted customers to foster positive experiences.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Maintained attractive merchandise displays to maximize purchases.
- Reduced process lags by training employees on best practices and protocols.
Team Leader
Jack in the Box
Houston, TX
06.2006 - 09.2008
- Company Overview: Team Leader, Jack in the Box, Houston, TX
- Steered daily operations, ensuring restaurant's smooth functioning
- Implemented stringent hygiene practices, enhancing food safety
- Streamlined task allocation, boosting team efficiency
- Handled customer grievances, ensuring satisfaction
- Led by example, passionately driving team towards excellence in service
- Elevated service standards, directly leading to a noticeable increase in customer return rate
- Overhauled inventory management, minimizing waste and reducing costs
- Revamped team training, enhancing operational efficiency and employee performance
- Enforced rigorous quality control, achieving a 20% drop in customer complaints
- Refined supply ordering process, ensuring 100% availability of key ingredients
- Team Leader, Jack in the Box, Houston, TX
Education
Certified Nurse Assistant - Health Care Administration
Altiersus Career College
Houston, TX08-2018
High school diploma -
Benji's Special Educational Academy Charter School
Houston, TX05.2008
Skills
- Time Management
- Account Management
- Sales
- Upsell
- Excellent customer service
- Direct customer sales
- Quote insurance benefits
- Exceptional Customer service
- Windows Operating systems
- Communication skills via chat, email and phone
- IOS
- Retail sales
- Typing
- Google Docs
- Technical support
- Intermediate Computer skills
- Problem-solving expert
- Marketing
- Time management
Languages
English
Personal Information
- Age: 34
- Driving License: Driver's License
Timeline
Customer Service Advisor
Concentrix
01.2024 - Current
PPx expert
Asurion
01.2023 - Current
Remote customer service seasonal
Omaha Steaks
09.2022 - 01.2023
Senior Customer Service Advisor
Party City
01.2021 - 12.2024
Mail Handler Assistant
United States Postal Service
10.2020 - 04.2022
Senior Sales Advisor
CDS (Club Demonstration Services)
07.2015 - 01.2022
Team Leader
Jack in the Box
06.2006 - 09.2008
Certified Nurse Assistant - Health Care Administration
Altiersus Career College
High school diploma -
Benji's Special Educational Academy Charter School