Tiffany Zhang
Virginia Beach,VA
Summary
Recent Small Business Management student with 6+ years of restaurant experience in cashier, server, and busser roles, skilled in POS systems, cash handling, and fast-paced customer service. Proven ability to coordinate front-of-house operations, train new staff, and maintain high guest satisfaction.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all guests.
Overview
5
5
years of professional experience
Work History
Server/Waitress
Mango Mango
Virginia Beach, VA
01.2023 - 01.2025
- Served 40–60 guests per shift while leading onboarding and training for new team members to ensure consistent performance.
- Managed front-of-house operations including dine-in, takeout, and delivery apps in a fast-paced environment.
- Stepped away full-time to complete degree and provide family care during dad’s serious health concern.
Busser
Imperial Palace (Fine Dining)
Virginia Beach, VA
01.2022 - 01.2023
- Prepared and reset tables to fine dining standards to support a high-end guest experience.
- Supported servers by clearing plates, refilling water, and keeping dining areas spotless during long, busy shifts.
Server/Waitress
Kagura Japanese (All You Can Eat)
Virginia Beach, VA
01.2022 - 01.2022
- Provided attentive service in a high-volume buffet setting, handling repeat orders and table turnover efficiently.
Cashier
Pei Wei Asian Express
Virginia Beach, VA
01.2020 - 01.2020
- Processed cash/card transactions accurately and maintained fast-paced counter service during peak hours.
Cashier
Jellyball (Bubble Tea Shop)
Virginia Beach, VA
01.2020 - 01.2020
- Took customer orders, handled payments, and restocked supplies in a busy mall environment.
Education
A.A.S. - Small Business Management
Tidewater Community College
Virginia Beach, Virginia03.2026
Skills
- Customer Service
- POS/Cash Handling
- Time Management
- Multitasking
- Microsoft Office
- Google Workspace
- Food Safety
- Inventory Restocking
- Phone Orders
- Delivery Platforms (DoorDash, Grubhub, UberEATS)
Timeline
Server/Waitress
Mango Mango
01.2023 - 01.2025
Busser
Imperial Palace (Fine Dining)
01.2022 - 01.2023
Server/Waitress
Kagura Japanese (All You Can Eat)
01.2022 - 01.2022
Cashier
Pei Wei Asian Express
01.2020 - 01.2020
Cashier
Jellyball (Bubble Tea Shop)
01.2020 - 01.2020
A.A.S. - Small Business Management
Tidewater Community College