Rocio Torres
Riverside,CA
Summary
Dynamic and dedicated server with a strong work ethic and exceptional customer service skills, honed at Chapala Restaurants. Proven ability to enhance guest engagement and streamline operations through effective multitasking and menu memorization. Recognized for training team members and maintaining high food safety standards, ensuring memorable dining experiences.
Overview
28
28
years of professional experience
Work History
Server/waitress
Little Green Onions
02.2024 - Current
- Provided exceptional customer service by promptly greeting and seating guests.
- Assisted in taking orders and delivering food and beverages efficiently.
- Maintained cleanliness of dining area and ensured compliance with health standards.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
Server/waitress
Sushi Miguel's Style
03.2015 - 11.2021
- Supported team members during busy shifts to enhance overall service quality.
- Developed knowledge of menu items to answer guest inquiries effectively.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shift Supervisor
Carl's Jr
02.2002 - 06.2010
- Supervised daily operations, ensuring compliance with safety standards and efficiency protocols.
- Trained and mentored team members on procedures and best practices to enhance performance.
- Implemented process improvements that streamlined workflows and increased productivity.
Server/waitress
Chapala Restaurants
01.1998 - 01.2002
- Adapted quickly to changing priorities in fast-paced environment, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
Francisco Marquez
Mexico, MESkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Menu memorization
- Table bussing
- Suggestive selling
- Dining area maintenance
- Foreign language proficiency
- Food safety
- Server training
Languages
Spanish
Native or Bilingual
ASL
Full Professional
English
Full Professional
Timeline
Server/waitress
Little Green Onions
02.2024 - Current
Server/waitress
Sushi Miguel's Style
03.2015 - 11.2021
Shift Supervisor
Carl's Jr
02.2002 - 06.2010
Server/waitress
Chapala Restaurants
01.1998 - 01.2002
High School Diploma -
Francisco Marquez