Tiffany Zikmund
Chesterfield,MI
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Team Leader/Supervisor
Sedgwick
01.2025 - Current
- Directed a team of 14 employees, providing strategic guidance and support to achieve project objectives.
- Oversaw team performance metrics and delivered consistent feedback to enhance operational efficiency.
- Developed comprehensive performance metrics and monitored key indicators to assess individual and team performance.
- Facilitated communication between upper management and team, ensuring alignment on goals, objectives, and expectations.
ADA Accommodation Coordinator
Sedgwick
09.2023 - 01.2025
- Administered claims processing and evaluated accommodation options in accordance with ADA guidelines and client specifications.
- Certified as a New York Accident and Disability Adjuster, ensuring compliance with state regulations.
- Developed and implemented process improvements that enhanced operational efficiency across departments.
Leave of Absence Specialist
Sedgwick
01.2021 - 09.2023
- Administered processing of unpaid leave requests associated with employee medical cases.
- Administered processing of paid leaves for family medical and client-specific requests.
- Managed leave of absence requests, ensuring compliance with company policies and legal regulations.
- Collaborated with HR teams to provide guidance on complex leave situations, enhancing support for employees.
Associate Banker
JPMorgan Chase
10.2018 - 01.2022
- Oversaw all operational aspects of ATM as sole custodian, including cash management, receipt paper replenishment, and report preparation for upper management.
- Fostered a culture of continuous learning by ensuring employees remain informed and educated on business functions.
- Assisted customers with account management tasks including closing accounts, transferring accounts, and updating personal information.
- Facilitated customer transactions for deposits and withdrawals across personal and business accounts.
Officer
Michigan Dept. of Corrections
08.2014 - 04.2018
- Supervised operations in housing units, chow hall, yard, and segregation areas.
- Enforced compliance with institutional policies among prisoners.
- Achieved enhanced security through diligent execution of daily cell and prisoner searches.
- Assisted in managing crowd dynamics during public events. Supported law enforcement in maintaining order and safety. Collaborated with teams to implement effective communication strategies.
Supervisor
Beau Defi
01.2010 - 08.2014
- Assisted in managing 11 employees by organizing work schedules. Supported team members in meeting daily operational needs.
- Executed product ordering processes to ensure inventory availability.
- Operated cash register to ensure accurate transaction processing.
- Managed store operations by efficiently opening and closing daily activities.
Marketing Specialist
Macomb Community College
08.2008 - 10.2011
- Cultivated and sustained client relationships through proactive communication via phone, email, and postal mail.
- Assisted in creating advertising booklets for shows. Utilized Microsoft Office Suite to organize and showcase upcoming shows.
Education
Bachelor of Science - Counterterrorism
University of Maryland
MD2017
Police Academy - Law Enforcement
Michigan Department of Corrections
Lansing, MI2014
Associate of Applied Science - Law Enforcement
Macomb Community College
Clinton Township, MI12.2011
Skills
Team leadership
Certification
- Driver's License October 2022 to October 2026
- New York Disability Adjuster License January 2023 to January 2026
- First Aid Certification
Timeline
Team Leader/Supervisor
Sedgwick
01.2025 - Current
ADA Accommodation Coordinator
Sedgwick
09.2023 - 01.2025
Leave of Absence Specialist
Sedgwick
01.2021 - 09.2023
Associate Banker
JPMorgan Chase
10.2018 - 01.2022
Officer
Michigan Dept. of Corrections
08.2014 - 04.2018
Supervisor
Beau Defi
01.2010 - 08.2014
Marketing Specialist
Macomb Community College
08.2008 - 10.2011
Bachelor of Science - Counterterrorism
University of Maryland
Police Academy - Law Enforcement
Michigan Department of Corrections
Associate of Applied Science - Law Enforcement
Macomb Community College