Tiffany Zikmund
Chesterfield,MI
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Team Leader/Supervisor
Sedgwick
Southfield, MI
01.2025 - Current
- Directed a team of 14 employees, providing strategic guidance and support to achieve project objectives.
- Oversaw team performance metrics and delivered consistent feedback to enhance operational efficiency.
- Developed comprehensive performance metrics and monitored key indicators to assess individual and team performance.
- Facilitated communication between upper management and team, ensuring alignment on goals, objectives, and expectations.
ADA Accommodation Coordinator
Sedgwick
Southfield, MI
09.2023 - 01.2025
- Administered claims processing and evaluated accommodation options in accordance with ADA guidelines and client specifications.
- Certified as a New York Accident and Disability Adjuster, ensuring compliance with state regulations.
- Developed and implemented process improvements that enhanced operational efficiency across departments.
Leave of Absence Specialist
Sedgwick
Southfield, MI
01.2021 - 09.2023
- Administered processing of unpaid leave requests associated with employee medical cases.
- Administered processing of paid leaves for family medical and client-specific requests.
- Managed leave of absence requests, ensuring compliance with company policies and legal regulations.
- Collaborated with HR teams to provide guidance on complex leave situations, enhancing support for employees.
Associate Banker
JPMorgan Chase
Shelby Charter Township, MI
10.2018 - 01.2022
- Oversaw all operational aspects of ATM as sole custodian, including cash management, receipt paper replenishment, and report preparation for upper management.
- Fostered a culture of continuous learning by ensuring employees remain informed and educated on business functions.
- Assisted customers with account management tasks including closing accounts, transferring accounts, and updating personal information.
- Facilitated customer transactions for deposits and withdrawals across personal and business accounts.
Officer
Michigan Dept. of Corrections
Ypsilanti, MI
08.2014 - 04.2018
- Supervised operations in housing units, chow hall, yard, and segregation areas.
- Enforced compliance with institutional policies among prisoners.
- Achieved enhanced security through diligent execution of daily cell and prisoner searches.
- Assisted in managing crowd dynamics during public events. Supported law enforcement in maintaining order and safety. Collaborated with teams to implement effective communication strategies.
Supervisor
Beau Defi
Sterling Heights, MI
01.2010 - 08.2014
- Assisted in managing 11 employees by organizing work schedules. Supported team members in meeting daily operational needs.
- Executed product ordering processes to ensure inventory availability.
- Operated cash register to ensure accurate transaction processing.
- Managed store operations by efficiently opening and closing daily activities.
Marketing Specialist
Macomb Community College
Clinton Township, MI
08.2008 - 10.2011
- Cultivated and sustained client relationships through proactive communication via phone, email, and postal mail.
- Assisted in creating advertising booklets for shows. Utilized Microsoft Office Suite to organize and showcase upcoming shows.
Education
Bachelor of Science - Counterterrorism
University of Maryland
MD2017
Police Academy - Law Enforcement
Michigan Department of Corrections
Lansing, MI2014
Associate of Applied Science - Law Enforcement
Macomb Community College
Clinton Township, MI12.2011
Skills
Team leadership
Data collection
Banking
Disability determination
Financial services
Legal Research
Time Management
Microsoft Excel
Surveillance
Legal Drafting
Account Management
Research
Communication skills
Microsoft Office
Customer service
Analysis skills
Writing skills
Negotiation
Management
Team leadership
Certification
- Driver's License October 2022 to October 2026
- New York Disability Adjuster License January 2023 to January 2026
- First Aid Certification
Timeline
Team Leader/Supervisor
Sedgwick
01.2025 - Current
ADA Accommodation Coordinator
Sedgwick
09.2023 - 01.2025
Leave of Absence Specialist
Sedgwick
01.2021 - 09.2023
Associate Banker
JPMorgan Chase
10.2018 - 01.2022
Officer
Michigan Dept. of Corrections
08.2014 - 04.2018
Supervisor
Beau Defi
01.2010 - 08.2014
Marketing Specialist
Macomb Community College
08.2008 - 10.2011
Bachelor of Science - Counterterrorism
University of Maryland
Police Academy - Law Enforcement
Michigan Department of Corrections
Associate of Applied Science - Law Enforcement
Macomb Community College