Professional Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tiffany A Brown

Best Buy
Lithonia,Georgia
Tiffany A Brown

Operations Senior Supervisor leading a 25-person customer service team across floor operations, escalations, scheduling, and workflow control. Coordinates peak-period coverage, resolves customer issues, and supports inventory accuracy and merchandising to keep service levels steady. Coaches staff through performance reviews and development plans to strengthen team execution.

21
years of professional experience

Work History

Operations Senior Supervisor
21 Years 4 Months
Best Buy - Atlanta, Georgia | 04.2005 - Current
  • Supervised team of 25 customer service representatives, providing guidance and coaching to achieve outstanding customer service and enhance productivity.
  • Led daily floor operations, coordinated staff schedules and monitored workflow to optimize team performance during peak business hours.
  • Resolve escalated customer issues, ensuring positive outcomes and maintaining high levels of customer satisfaction.
  • Collaborated with the sales team to direct customers to appropriate departments and assist with product inquiries and sales.
  • Manage inventory control, ensuring accurate stock levels and assisting in merchandising to drive product visibility and sales.
  • Conducted regular performance evaluations. Delivered feedback and created development plans to improve team skills and drive performance.
  • April 2005 – Current
  • Best Buy (Atlanta, Georgia)

Education

High School Diploma

Lovejoy High School - Lovejoy, GA
05-2005

Skills

Team leadership & supervision
Customer relationship management
Conflict resolution & problem solving
Staff training & development
Multitasking & time management
Floor operations management
Inventory control
Merchandising

Accomplishments

  • Promoted products and encouraged customers to upgrade their existing product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Supervised team of 25 staff members.

Timeline

Operations Senior Supervisor
Best Buy
04.2005 - CurrentRead more
Lovejoy High School - High School Diploma,
Read more
Tiffany A Brown