Tiffany Brown
Best Buy
Lithonia,Georgia
Operations Senior Supervisor leading a 25-person customer service team across floor operations, escalations, scheduling, and workflow control. Coordinates peak-period coverage, resolves customer issues, and supports inventory accuracy and merchandising to keep service levels steady. Coaches staff through performance reviews and development plans to strengthen team execution.
21
years of professional experience
Work History
Operations Senior Supervisor
21 Years 6 Months
Best Buy - Atlanta, Georgia | 04.2005 - Current
- Supervised team of 25 customer service representatives, providing guidance and coaching to achieve outstanding customer service and enhance productivity.
- Led daily floor operations, coordinated staff schedules and monitored workflow to optimize team performance during peak business hours.
- Resolve escalated customer issues, ensuring positive outcomes and maintaining high levels of customer satisfaction.
- Collaborated with the sales team to direct customers to appropriate departments and assist with product inquiries and sales.
- Manage inventory control, ensuring accurate stock levels and assisting in merchandising to drive product visibility and sales.
- Conducted regular performance evaluations. Delivered feedback and created development plans to improve team skills and drive performance.
- April 2005 – Current
- Best Buy (Atlanta, Georgia)
Education
High School Diploma
Lovejoy High School - Lovejoy, GA
05-2005