ARCHIE D. NGWAYAH
Colorado Springs,CO
Summary
Talented professional, knowledgeable leader, and dedicated problem solver with over 20 years of work experience. Proficient in program management, working with large and diverse organizations, including military branches, federal civilian employees, government contractors, and foreign nationals. Technical problem-solver utilizing critical thinking skills to build inclusive work environments to solve complex organizational problems. Skilled in maintaining courteous and professional interactions with many customers and clients from diverse backgrounds. Comprehensive knowledge of organizational structure, training doctrine, and operational improvements. Adept in managing multiple priorities promptly and efficiently while balancing conflicting priorities. Capable of providing direct oversight and risk mitigation for protecting assets, property, and equipment while prioritizing business objectives.
Overview
16
16
years of professional experience
Work History
Senior Operations Supervisor (Operations SGM)
299BEB, 1SBCT
Fort Carson, CO
06.2022 - 07.2023
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Collaborated with business leadership to set priorities based on business needs, resource capacity, and risk exposure.
- Assisted in the operational readiness of a large entity comprised of five companies and 500+ personnel capable of worldwide deployment.
- Assist with operations optimization and daily coordination to improve unit effectiveness.
- Created and presented data using MS Excel and other MS Office tools.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Operations Supervisor (Operations SGT)
A Company 299BEB, 1SBCT
Fort Carson, CO
12.2020 - 05.2022
- Coached team members on productivity strategies, policy updates, and performance improvement plans to accomplish challenging goals.
- Monitored progress of programs, using and applying programming documents, program directives, and other program material.
- Created and presented data using MS Excel spreadsheets and other MS Office tools, increased company productivity by 80%
- Interacted with customers and clients to identify business needs and requirements.
- Served as functional manager for company of 10 employees who were responsible for personnel development and training.
- Resolved problems and provided solutions to customers by communicating requirements to subordinates.
- Used critical thinking to break down problems, evaluate solutions, and provide decision-making feedback.
Personnel Supervisor (Platoon Sergeant)
55th Mobility Augmentation Company
Camp Humphreys, Korea
12.2019 - 12.2020
- Managed and delegated work for 38 employees, evaluating job performance and completing evaluation reports quarterly and annually.
- Supervised preventive and corrective maintenance of vehicles and equipment valued at five million dollars
- Mentored employees on responsibilities, identified problem areas and outlined corrective actions to implement safety procedures.
- Liaison for multiple Garrison agencies as Quarantine Barracks facilitator. Trained and developed 40 employees in customer service, safety protocol, and medical procedures for COVID-19 patients.
Technical Writer (Instructor/Writer),
US Army Engineer School
Fort Leonard Wood, MO
04.2016 - 12.2019
- Managed and supervised maintenance for two facilities valued at over $10 million, provided logistic support, and ensured all posted safety and OSHA regulation standards were exceeded.
- Developed and analyzed training in specific fields to determine need for revisions in previously published materials, developed curricula, and established training programs.
- Supervised training for approximately 3,500 initial entry trainees, 30 Drill Sergeants, and 342 Leaders in Engineer tasks
- Performed duties per applicable standards, policies, and regulatory guidelines to promote safety in the workplace.
Team Leader/Team Chief (Squad Leader)
US Army
05.2010 - 04.2016
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through a positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Section Leader
U.S. Army
Banberg, Germany
08.2007 - 04.2010
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
Education
Military Education
Various LocationsMBA - Global Leader / Project Management/Logistic Management
Colorado Technical University
Colorado Springs, CO08.2024
Bachelor of Science - International Business / Project Management
Colorado Technical University
Colorado Springs, CO08.2020
Associate of Science - General Studies
Colorado Technical University
Colorado Springs, CO06.2017
Skills
- Organizational Communication
- Policy and Procedure Improvement
- Microsoft Office Suite
- Cross-functional leadership/Team building
- Training & Development
- Risk Mitigation
- Policy Implementation
- Supervisor/Management
- Logistic Support
- Records and Information management
Timeline
Senior Operations Supervisor (Operations SGM)
299BEB, 1SBCT
06.2022 - 07.2023
Operations Supervisor (Operations SGT)
A Company 299BEB, 1SBCT
12.2020 - 05.2022
Personnel Supervisor (Platoon Sergeant)
55th Mobility Augmentation Company
12.2019 - 12.2020
Technical Writer (Instructor/Writer),
US Army Engineer School
04.2016 - 12.2019
Team Leader/Team Chief (Squad Leader)
US Army
05.2010 - 04.2016
Section Leader
U.S. Army
08.2007 - 04.2010
Military Education
MBA - Global Leader / Project Management/Logistic Management
Colorado Technical University
Bachelor of Science - International Business / Project Management
Colorado Technical University
Associate of Science - General Studies
Colorado Technical University