Summary

Overview

Work History

Education

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Gihan Abushanab

Chicago,IL

Summary

Operations and project management professional with extensive experience leading cross-functional business operations, trade support infrastructure, corporate event execution, and organizational process implementation within fast-paced corporate environments. Proven ability to independently manage high-volume operational workflows, build scalable systems, oversee vendor and logistics coordination, and lead multi-department projects from strategy through execution. Experienced in operational leadership, employee onboarding, systems training, workflow development, procurement operations, marketing coordination, and trade show management with minimal supervision. Proficient in Microsoft 365, Microsoft Dynamics, Oracle ERP, CRM/ERP systems, and operational reporting tools. Seeking a fully remote or hybrid leadership-focused role in business operations, project management, marketing operations, or organizational strategy with opportunities for long-term operational leadership and growth.

Overview

years of professional experience

Work History

Operations Mgr. / Events & Marketing Mgr.

Meelunie America Incorporated

Southfield, MI

03.2022 - 04.2026

Operations & Office Management

Directed day-to-day business operations across workplace logistics, procurement coordination, facilities management, vendor relations, shipping operations, and organizational infrastructure within a fast-paced corporate office.
Managed operational procurement workflows for office supplies, technology equipment, workplace resources, and recurring vendor purchasing through Amazon and external suppliers.
Coordinated shipping and fulfillment operations through UPS, including packaging preparation, shipment processing, label generation, pickup scheduling, and outbound logistics management.
Led end-to-end employee onboarding operations including workstation deployment, remote work setup, technology coordination, workplace orientation, and operational access preparation.
Developed onboarding resources, workplace guides, procedural documentation, and operational support materials to streamline employee integration and internal workflows.
Coordinated procurement and direct shipment of technology equipment and remote work resources for hybrid and remote employees.
Designed, implemented, and managed a centralized workplace inventory system and supply room to support employee operational needs and office efficiency.
Oversaw workplace operational systems including inventory tracking, facilities coordination, vendor management, equipment servicing, and organizational maintenance.
Managed competing operational priorities across trade support, workplace operations, executive requests, procurement coordination, and administrative logistics with minimal supervision.
Served as a central operational liaison across departments, supporting workflow continuity, organizational efficiency, and day-to-day business functionality.

Lead Marketing & Event Coordinator

Planned and coordinated large-scale corporate networking events, trade shows, client dinners, team-building events, and internationally affiliated sponsored events from planning through execution.
Managed vendor sourcing, venue coordination, budget analysis, contract negotiations, RSVP management, branded merchandise, event logistics, and executive-facing presentations across multiple simultaneous projects.
Led cross-functional coordination for a high-profile international cultural event affiliated with the Consulate General of the Netherlands, managing collaboration with domestic and international vendors and coordinating over 600 individually branded gift packages.
Coordinated trade show logistics including travel arrangements, hotel accommodations, registration management, booth planning, promotional materials, shipping coordination, and event timelines.
Designed and implemented standardized expo inventory systems and event preparation workflows to support efficient trade show execution and team readiness.
Created and managed a fully stocked mobile “expo operations kit” containing event supplies, branded materials, product samples, office resources, and operational tools to support on-site event execution.
Conducted venue research, pricing analysis, and cost comparisons to support operational decision-making and executive event planning approvals.
Collaborated with third-party exhibition vendors and event organizers to coordinate booth layouts, branding assets, promotional materials, and experiential marketing elements.
Developed marketing collateral including invitations, email campaigns, event branding materials, promotional assets, social media graphics, newsletters, and cultural communications.
Designed booth concepts and coordinated custom expo build-outs in partnership with external vendors and event production teams.

Trade Support Lead

Directed daily trade support operations across customer accounts, trader workflows, purchase order processing, contract coordination, and operational communications within a high-volume corporate environment.
Managed and processed 35+ daily purchase orders while analyzing contract pricing, product specifications, delivery terms, customer agreements, and operational requirements to ensure accuracy and compliance.
Served as a central operational liaison between traders, customers, and internal departments, managing urgent requests, order escalations, account revisions, and shared communications with strict turnaround expectations.
Maintained and optimized internal contract systems, agreement records, workflow documentation, and operational tracking processes to support business continuity and reporting accuracy.
Led operational support efforts during company-wide systems migration initiatives, assisting with workflow transitions, user adoption, and procedural standardization across departments.
Created and implemented a comprehensive multi-page trade support training manual establishing standardized operational procedures, workflow structures, and systems guidance for current and future employees.
Trained new hires, traders, and cross-functional employees on operational systems, Microsoft 365 tools, workflow procedures, and trade support processes during both legacy and modernized system environments.
Developed standardized onboarding materials, Q&A resources, and procedural documentation to improve operational consistency, workflow adoption, and internal process efficiency.
Played a key role in shaping and refining departmental trade support procedures, operational policies, and workflow structures as the organization expanded and evolved.
Managed competing operational priorities across customer support, account coordination, systems management, workflow documentation, and trade operations with minimal supervision.

Assistant Operations Manager/Lead Administrative Assistant

Nitto Kohki Usa

Roselle, IL

01.2019 - 02.2022

Managed daily business operations, customer account coordination, workflow oversight, and administrative infrastructure within a high-volume industrial distribution environment.
Oversaw operational continuity and departmental workflow management during extended management absence throughout the COVID-19 period, independently maintaining daily operations and team functionality.
Managed over 500 distributor and customer accounts across domestic and international markets including Canada, Mexico, Brazil, Germany, Thailand, and Trinidad.
Directed cross-functional communication between customers, sales teams, executive leadership, and international business partners to support operational efficiency and account continuity.
Processed operational account functions including claims management, RMAs, inventory coordination, invoicing support, account adjustments, and monetary credits through Oracle ERP systems.
Supported operational accounting functions including AR/AP coordination, account reconciliation support, and reporting assistance.
Oversaw inventory receiving and shipment reconciliation processes for international product deliveries to maintain inventory accuracy and operational tracking.
Participated in hiring and onboarding processes including resume review, applicant evaluation, interview coordination, and hiring recommendations for departmental candidates.
Led workflow coordination and operational oversight for an internal administrative support team while maintaining quality control and departmental efficiency standards.
Trained new hires on company systems, operational workflows, customer communication standards, and internal procedures.
Created and implemented a comprehensive employee training guide and onboarding documentation system to standardize operational procedures and improve training consistency.
Collaborated directly with executive leadership including the CFO, Chairman, and Treasurer on operational initiatives, workflow improvements, and internal process development.
Utilized Oracle ERP systems and Microsoft Office tools to manage operational reporting, workflow coordination, inventory tracking, and customer account support.
Streamlined operational processes to enhance efficiency and reduce turnaround times.
Analyzed workflow data to identify bottlenecks and implement corrective measures for productivity improvement.

Education

Google People Management Essentials Specialization - Operations Management

Google Career Certificates

08-2025

Event Management Strategies & Planning - Event Management

Google Career Certificates By: EDUCBA

09-2025

Associate of Applied Science - General Studies

College of DuPage

Glen Ellyn, IL

05-2018

Licensed Esthetician - Esthetics

Paul Mitchell The School

Tinley Park

07-2019